Title: D365 CE Technical Solution Architect (Technical Lead)
Location: Remote
Description
The D365 CE Technical Lead / Solution Architect owns the technical design and delivery integrity of enterprise CE/CX solutions across Dynamics 365 Sales, Customer Service, Field Service, Customer Insights, Dataverse, Power Platform, integrations, data migration, security, and AI/Copilot capabilities. This role partners with functional architects, delivery leadership, presales, and client stakeholders to translate business outcomes into scalable, secure, supportable, and governable Microsoft Business Applications solutions.
Core Responsibilities
- Lead end-to-end technical architecture for D365 CE and Power Platform programs, including solution topology, Dataverse design, integration patterns, security model, environment strategy, and ALM.
- Own technical design authority across configuration, custom code, plug-ins, JavaScript, custom APIs, Power Automate, Power Pages, Azure services, and third-party integrations.
- Partner with functional architects to convert business capabilities and process requirements into scalable solution components, reusable patterns, and implementation work packages.
- Define and govern ALM, DevOps, branching, solution layering, release management, automated deployment, test strategy, and production readiness expectations.
- Establish Azure DevOps expectations for work-item traceability, source control, build/release pipelines, deployment approvals, environment promotion, and auditability across client delivery teams.
- Provide technical leadership to consultants, engineers, offshore teams, and client technical resources through design reviews, code reviews, build guidance, and issue resolution.
- Assess integration, data migration, security, performance, licensing, and non-functional requirements early enough to identify delivery risk and shape practical options.
- Support presales pursuits through technical discovery, architecture options, estimates, assumptions, risk language, ROMs, and SOW input.
- Remain sufficiently hands-on to validate architecture feasibility during delivery, including design workshops, critical reviews, technical risk resolution, and transition from presales commitments into executable delivery plans.
- Identify appropriate use cases for embedded Microsoft Copilot, Copilot Studio agents, AI Builder, and automation while applying responsible AI, security, and data governance considerations.
Required Skills and Experience
- 5+ years of hands-on experience with Dynamics 365 Sales, Customer Service, Dataverse, model-driven apps, Power Automate, Power Pages, and Microsoft Power Platform administration.
- Deep understanding of Dataverse security, business units, teams, roles, field-level security, auditing, data model design, and environment strategy.
- Experience designing integrations using APIs, Azure Integration Services, Service Bus, Logic Apps, Azure Functions, dataflows, virtual tables, Dual-write where appropriate, and/or third-party middleware.
- Working knowledge of Microsoft 365, Teams, SharePoint document integration, Outlook integration, Power BI, and Microsoft Fabric concepts as they relate to CE/CX programs.
- Ability to communicate architecture decisions to executives, business stakeholders, technical teams, and delivery leadership in plain business language.
- Recommended certifications: PL-600 equivalent/successor path where applicable, PL-400, PL-200, MB-280 or relevant D365 CE credentials, and Azure fundamentals or architecture credentials.
About the CE Practice at MCA
The CE Practice at MCA sits at the forefront of the firm’s innovation and growth strategy. We help organizations reimagine how they connect with customers by combining business transformation, modern cloud platforms, and AI-driven capabilities. Leveraging the Microsoft ecosystem — including Dynamics 365, Power Platform, and emerging AI technologies — our team designs customer engagement solutions that drive better experiences and stronger commercial outcomes. We are a collaborative, fast-growing team passionate about innovation, human-centered design, and building the next generation of customer engagement.
Skills Required
- 5+ years hands-on experience with Dynamics 365 Sales, Customer Service, Dataverse, model-driven apps, Power Automate, Power Pages, and Power Platform administration
- Deep understanding of Dataverse security (business units, teams, roles, field-level security), auditing, data model design, and environment strategy
- Experience designing integrations using APIs, Azure Integration Services, Service Bus, Logic Apps, Azure Functions, dataflows, virtual tables, Dual-write, or third-party middleware
- Hands-on experience with custom code: plug-ins, JavaScript, custom APIs and extensions for D365 CE
- Experience defining and governing ALM/DevOps: Azure DevOps, source control, branching, build/release pipelines, solution layering, automated deployment and release management
- Working knowledge of Microsoft 365 integrations (Teams, SharePoint document integration, Outlook), Power BI, and Microsoft Fabric concepts as they relate to CE/CX
- Ability to communicate architecture decisions to executives, business stakeholders, technical teams, and delivery leadership in plain business language
- Experience providing technical leadership: design reviews, code reviews, build guidance, and mentoring consultants/engineers/offshore teams
- Familiarity with identifying and implementing AI/Copilot, Copilot Studio agents, AI Builder use cases while applying responsible AI and data governance
- Recommended certifications: PL-600 (or successor), PL-400, PL-200, MB-280 or relevant D365 CE credentials, Azure Fundamentals or architecture credentials
What We Do
Through passion and deep industry expertise, MCA Connect helps manufacturers succeed by unlocking innovation with actionable business insights. We understand manufacturing’s unique culture and challenges because we’ve spent more than 20 years in the industry. Through strategic solutions, innovation, and industry intelligence, we help manufacturers across all sub-industries solve critical issues, modernize operations, and gain a competitive edge. MCA Connect helps clients digitally transform through: Manufacturing Strategy: Expert and curated guidance that delivers actionable insights, a path for continuous improvement, and P&L results. Connected Applications: Global Dynamics 365 enterprise implementations and integrations that enable clients to execute against their strategic roadmap. Modern Platform Management: Proactive support, intelligent insights, and optimization of modern manufacturing platform. Manufacturing Intelligence: A connected enterprise powered by Industry 4.0 capabilities that delivers the wisdom of prediction and prescription. As a ten-time Microsoft Partner of the Year, we excel in empowering manufacturers to transform with the Microsoft Cloud. Microsoft’s full suite of secure cloud solutions unifies modern business applications and industry intelligence, enabling organizations to do more.
