By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide.
Cole Engineering Services (CESI), a By Light company, is recognized as a premier provider of modeling and simulation (M&S) training solutions to the Federal Government and industry. Since 2004, CESI has been at the forefront of developing, maintaining, and integrating simulation-based training, serious gaming, technical services, training and other support in live, virtual, constructive, and gaming (LVCG) domains. CESI also designs, builds and runs infrastructure, platforms, applications and processes that enable cyber training for the integrated multi-domain force. Our vision is to become a worldwide full spectrum LVCG and cyber training/analysis developer, integrator and services provider.
Position OverviewCole Engineering seeks an experienced, on-site, systems engineer to join our dedicated team, supporting the Persistent Cyber Training Environment (PCTE) platform. This role demands an individual who excels at providing top-tier IT support in a multifaceted and dynamic environment. As the zenith of our helpdesk team, the systems engineer will address advanced technical challenges, ensuring that the solutions align seamlessly with the strategic objectives of our customer.
ResponsibilitiesAs a member of the platform support team, the engineer will utilize Jira Service Manager tools and vSphere to monitor and maintain the PCTE platform guaranteeing its peak performance. Provide a structured approach to service design, transition, and operation, ensuring that IT services are aligned with the needs of the user. Furthermore, they will incorporate user feedback for ongoing improvements to the customer experience. This comprehensive support encompasses systems categorized under Unclassified, Sec/REL, and Top-Secret security levels.
Required Experience/Qualifications- Bachelor's degree in a technical discipline such as IT, computer science, systems or software engineering from an accredited college or university. (5 years’ experience in lieu of degree)
- Required: DoD 8570.01-M IAT Level II Security Environment Certification: CompTIA Security+ CE, CISSP or other equivalent certification required within six months of hire.
- Possess strong written and verbal communication skills to collaborate seamlessly within a team environment and support stakeholders.
- Display meticulous attention to detail while entering user information to ensure accuracy, maintaining a commitment to error rates below 5%, minimizing the need for corrective actions.
- Address IT incidents with precision and promptness, while analyzing patterns to determine and address root causes.
- Regularly provide comprehensive reports detailing requests, resolutions, and progress status to all relevant stakeholders.
- Offer professional-level support for IT, virtual environments, and network functions, addressing a range of technical challenges.
- Thrive as a self-starter in a dynamic and fast-paced environment, collaborating effectively with engineers of varying skill levels and experience.
- Efficiently manage and execute service requests, ensuring timely service delivery and user satisfaction.
- 5-8 years of directly related experience supporting help desk operations.
- Demonstrated expertise in administering software systems within virtual machine and container-based hybrid cloud environments.
- Support the configuration, execution, and troubleshooting of virtual environments created by users within PCTE.
- Proficiency in Red Hat Enterprise Linux (RHEL) Identity Management (IdM) and Single Sign-On (SSO) using LightweightDirectory Access Protocol (LDAP).
- Experience in maintaining and supporting networks in NSX/NSX-T
- Demonstrated experience configuring and maintaining Linux based systems including the ability to create, modify and implement scripts to accomplish tasks.
- Proven ability to prioritize and manage multiple tasks, projects, and demands concurrently.
- Interact proficiently with customers, vendors, and developers to comprehend evolving needs and operational requirements impacting the production environment to deliver comprehensive solutions.
- Proficiency in resolving technical issues encompassing diverse integrated software and hardware platforms.
- The ideal candidate should demonstrate flexibility in their work schedule, including the ability to work different shifts and weekends.
Please note that pursuant to a government contract, this specific position requires U. S. Citizenship status and a Top Secret/Sensitive Compartmented Information (TS/SCI) clearance with a Counterintelligence (CI) Polygraph, is mandatory.
Travel possible up to 25% of the time, depending on mission requirements.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. The above is intended to describe the general contents of and requirements for the performance of this job.
Salary RangeBased on the roles, responsibilities, and requirements, the projected pay range for this position is: $109,000 - $129,000.
The annual base salary provided is a guideline for this position and is not a guarantee of compensation or salary. When extending an offer, CESI also considers other variables such as (but not limited to) work experience, education, training, skill set, internal peer equity, clearance level, and market conditions. In addition, CESI provides an extensive selection of benefits and offerings to our employees.
Benefits OverviewCESI recognizes that our strength is our people. We support every employee as an individual to build strong teams across the enterprise. Our benefit package includes:
- Medical, Dental & Vision Coverage
- Wellness Program
- 401(k) Matching
- Disability (Short Term & Long Term)
- Employee Assistance Program
- Life Insurance
- Education & Training
- Generous Leave Policy (11 Federal Holidays, PTO, Military Leave, Bereavement and Jury Duty)
Cole Engineering Services, Inc. is an equal opportunity employer. We consider qualified applicants without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, political affiliation, age, marital status, disability, genetic information, veteran status, membership in an employee organization, or any other basis prohibited by federal, state, or local laws.
Skills Required
- Bachelor's degree in IT, computer science, systems engineering, software engineering, or a related technical discipline; five years of experience may substitute for the degree.
- DoD 8570.01-M IAT Level II certification, such as CompTIA Security+ CE, CISSP, or an equivalent certification, within six months of hire.
- Strong written and verbal communication skills.
- Attention to detail when entering user information, with an expected error rate below 5%.
- Experience addressing IT incidents, analyzing patterns, and determining root causes.
- Experience providing professional-level support for IT, virtual environments, and network functions.
- Ability to manage and execute service requests in a timely manner.
- Five to eight years of directly related experience supporting help desk operations.
- Experience administering software systems in virtual machine and container-based hybrid cloud environments.
- Experience configuring, executing, and troubleshooting user-created virtual environments.
- Proficiency with RHEL Identity Management, Single Sign-On, and LDAP.
- Experience maintaining and supporting NSX or NSX-T networks.
- Experience configuring and maintaining Linux systems, including creating, modifying, and implementing scripts.
- Ability to prioritize and manage multiple tasks, projects, and demands concurrently.
- Experience working with customers, vendors, and developers to deliver solutions for production environments.
- Experience resolving technical issues across integrated software and hardware platforms.
- Flexibility to work different shifts and weekends.
- U.S. citizenship.
- Top Secret/Sensitive Compartmented Information clearance with Counterintelligence Polygraph.
What We Do
By Light Professional IT Services LLC (By Light) provides a full range of hardware and software engineering services to defense, civilian, and commercial customers worldwide. Driven by a management team that leverages real-world expertise from the defense, intelligence, federal healthcare, and commercial sectors, we provide reliable, efficient, and cost-effective IT solutions. Some of our successes include: • Completion of 80+ Global Information Grid Bandwidth Expansion (GIG-BE) sites both CONUS & OCONUS. Provided Optical Network Engineering, Implementation, & Project Control Worldwide. • Provided timely completion of ATM to IP Migration, Legacy Network Optimization, & VOIP Implementation of 47 CONUS Sites for the United States Special Operations Command (USSOCOM) SCAMPI Network. • Supporting the AMC CIO/G6 in the Depot Modernization Program, implementing CONUS wide 802.11/a/b/g/n wireless networks, Area Processing Center Migration, DISN Optimization, and a 40,000 user, enterprise-wide SharePoint Implementation. • Completion of 2,000 Plus Legacy Circuit Migrations to DISN Transport for DISN Transition Program. • Delivered Communications Support & Staff Augmentation for Deployed DoD Forces under the Program Executive Office Enterprise Information Systems Technology Applications Office (PEO EIS TAO). • Successful Implementation of Secure Intelligent Video Systems (IVS) for the Intelligence Community. • Supporting major international carriers in the modernization and expansion of Data Center Facilities. • Engineering new Turnkey “Cloud Services,” including Hosting, Managed Services, COOP, and Data Storage and Archival.
