Every year, billions of clothing items are produced but never sold. Much of this unworn fashion ends up in landfills – a massive waste of creativity, craftsmanship, resources, and investment. We're here to change that. As a purpose-led company, we use technology to help fashion brands give every item a chance to be worn. And we’re proud to be a certified B Corp – recognised for meeting high standards of social and environmental impact, transparency, and accountability.
How we work
We’re a purpose-driven scale-up, based in Amsterdam and active across Europe, with a diverse and international team. Our mission is simple: sell unsold inventory. Otrium values a healthy work-life balance. We have adopted a flexible hybrid way of working, encouraging our team members to come to our open, spacious, plant-filled Amsterdam HQ at the waterside of Houthavens at least twice a week. Full-time office presence is welcomed, and you’re empowered to organise your schedule in a way that works for you and the team.
Your impact
As a Customer Experience Intern, you will contribute in optimising the customer experience, before and after an order is placed, by doing research, assisting in daily operational work and contributing in projects.
Job requirements
Enrolled at a University in the Netherlands
Studying a relevant degree for the internship (Communications, Business Administration, (Digital) Marketing
Available from mid January for a duration of 6 months, 32–40 hours per week.
Living within a 1-hour one-way commute from our Houthavens office
Attention to detail in campaign setup and analysis.
Analytical mindset: with an interest in working with data (and AI tools).
Fluent in English - Dutch is a plus!
Job responsibilities
Investigate opportunities to optimise the customer experience
Ensure that our customer communication is aligned across all channels
Ensure that our data is updated and analysed, and will come up with new initiatives based on this
Be involved in supervising our Customer Service Team
Perform day-to-day operational tasks
Support the Customer Experience team with managing the different projects
Benefits
- €550 per month internship allowance.
- Travel cost reimbursement (if more than 10km away from the office).
- One holiday day per month – plus a day off on your birthday!
- Tasty office lunches and barista-style coffees in our light, spacious office on the waterside in Houthavens.
- Mac laptop, handy tech and company merch.
- Employee discounts on all Otrium products!
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How We Hire
Otrium is committed to fostering a diverse, inclusive, and supportive community. We believe in the power of diversity and consider all applicants, regardless of age, ethnicity, gender identity, nationality, race, religion, or sexual orientation. We’re proud to have employees from all corners of the world, and we aim to create a workplace where everyone can thrive.
What's Next?
Excited about this opportunity? We’d love to hear from you! Tell us why you’re a great fit for this role and how you’ll contribute to the O-Team.
Skills Required
- Enrolled at a university in the Netherlands
- Studying a relevant degree such as Communications, Business Administration, or Digital Marketing
- Available from mid-January for a six-month internship, 32–40 hours per week
- Living within a one-hour one-way commute from the Houthavens office
- Attention to detail in campaign setup and analysis
- Analytical mindset with an interest in working with data and AI tools
- Fluent in English
- Dutch language proficiency
What We Do
This is Otrium: the world's most innovative end-to-end platform for off-price fashion. Hundreds of brands consumers love – all in one app. Otrium is a purpose-driven platform that envisions a world where all clothing that is produced is worn. With a technology-led approach, Otrium connects a growing global community with excess stock from leading brands. We aim to empower conscious consumers to reduce industry waste while giving fashion brands a lasting presence with new value and fans outside of seasonal business models. Named on Fast Company magazine's most innovative companies 2023. Our proprietary technology lets brands of any size quickly set up their own outlet store with a full-service B2C2B approach. Recent labels joining our roster include Diane von Furstenburg, All Saints, Paige, and Thakoon. They join established flagship brands including Tommy Hilfiger, Reiss, and Asics. With over 4 million registered members (and counting!), Otrium’s platform offers a personalised fashion experience and savings of up to 75% off the designer and luxury brands people love. We now reach members and brands in over 20 markets – on both sides of the Atlantic. Join us. It gets even better: We're hiring! Otrium employs around 100 people globally, with a hub in our founding city, Amsterdam.
