Customer Support Representative
Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Customer Support Representative. This is a full-time benefitted onsite position (5 days a week) based in the Lakewood, CO area.
Roles and Responsibilities
- Answer customer product questions, assist with orders, track returns, accept payments for online products
- Document customer interactions in a tracking system
- Handle fax, e-mail and phone inquiries
- Track calls and service requests
- Escalate problem calls to other service providers
- Occasional warehouse product management support
- Perform other tasks as assigned
Requirements
- At least 6 months of customer interaction experience
- Phone sales or support experience is preferred
- Experience working in an office setting using fax, e-mail and phones preferred
- Experience providing support to end users on web site navigation ideal
- Excellent customer service and phone etiquette skills required
- Excellent communications and interpersonal skills required
The range of annual salary for full-time employees for this position is below. Please note that pay offered is based on factors such as (but not limited to) scope and responsibilities of position, candidate's work experience and skillset, and location.
Annual Salary Range:
$18-21hr
Benefits
Astor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer.
Some of our competitive benefits include
- Generous Paid Time Off (PTO) and all Federal Holidays off
- Comprehensive Health and Dental Insurance Coverage
- Retirement Savings Plan
- Pre-Tax Benefit Programs
- Wellness and Work-Life Support
- Professional Development
- Performance and Referral Bonuses
- Life and Disability Insurance
Skills Required
- At least 6 months of customer interaction experience
- Phone sales or support experience
- Experience working in an office setting using fax, e-mail and phones
- Experience providing support to end users on web site navigation
- Excellent customer service and phone etiquette skills
- Excellent communications and interpersonal skills
What We Do
Astor & Sanders is an information technology and services company based out of 9900Belward Campus Dr, Rockville, Maryland, United States.
