Harvard Developments is hiring a Customer Support Representative II in Regina to join its Harvard Service team in providing an exceptional customer service experience. Are you a highly motivated individual who understands the value of customer service? A confident, friendly, mature, and professional person is perfect for the position we are recruiting.
Harvard is a full-service real estate management company recognized for its reputation in leadership, flexibility, quality, and performance. We currently oversee 9.0 million square feet of office, retail, and industrial properties throughout Western Canada, with offices in Winnipeg, Regina, Calgary, and Edmonton.
The Customer Service Representative is the first point of contact for our customers and handles the administration of each request to our team members. This position requires excellent communication, attention to detail and office skills; as well as a strong proficiency with computers including MS Office and email, electronic filing, data entry and contact management applications. As an innovative, ever-changing company, the successful candidate will also be a quick learner in new computer programs and systems.
What you will bring to the job:
- Exceptional Customer Service Skills: A proven ability to communicate effectively, build rapport, and resolve customer inquiries with a confident, friendly, and professional demeanor.
- Strong Administrative Capabilities: Skilled in managing data entry, electronic filing, and contact management systems with high accuracy and attention to detail.
- Proficiency in Technology: Advanced experience with MS Office Suite, email platforms, and the ability to quickly adapt to new software and technology systems.
- Problem-Solving Mindset: A proactive approach to addressing customer needs and resolving challenges efficiently, ensuring a seamless customer experience.
- Team Collaboration: A commitment to working collaboratively with team members to achieve service excellence and support organizational goals.
- Acute Attention to Detail: Exceptional ability to identify discrepancies, maintain accurate records, follow processes carefully, and ensure a high level of quality and accuracy
- Adaptability and Willingness to Learn: A quick learner who thrives in a dynamic environment, eager to embrace new challenges and contribute to the company’s success.
What’s in it for you?
- Monday to Friday, 7.5 hour shifts between 7:00am and 5:30pm
- Additional benefits including pension, group RRSP, children’s scholarship and wellness program, and three Sunshine Days yearly for all Hill Companies employees;
- Wellness Reimbursement and on-site fitness facility
- Comprehensive orientation, training and support
- Opportunities for continuing education and career advancement
Harvard provides employees with a challenging work environment encouraging professional growth, innovative thinking, and collaborative work. Our organization respects the principle of work-life balance and involvement in the community is encouraged.
Harvard is committed to providing challenging and rewarding employment opportunities. If you feel you are the person we are looking for in this position, please apply with your resume in confidence through the Careers tab at www.hillcompanies.com.
Skills Required
- Exceptional customer service and communication skills
- Ability to build rapport and resolve customer inquiries professionally
- Strong administrative skills, including data entry and electronic filing
- Experience with contact management systems
- Advanced proficiency with Microsoft Office Suite and email platforms
- Ability to learn new software and technology systems quickly
- Strong problem-solving skills
- Ability to collaborate effectively with team members
- Exceptional attention to detail and accuracy
- Adaptability and willingness to learn
What We Do
Harvard Developments is a full-service real estate company headquartered in Regina, Saskatchewan, with offices in Calgary, Edmonton and Winnipeg. It develops and manages a diverse portfolio of major office, retail and residential properties across Western Canada. Its expertise also includes leasing, property management, asset management and investment. The company’s portfolio includes more than 180 properties and totals over 10 million square feet.
