Role Overview
We are looking for a proactive and detail-oriented Customer Support Executive who can quickly understand our product workflows and assist customers effectively. The ideal candidate should have strong communication skills, problem-solving ability, and a learning mindset.
Key Responsibilities
- Handle customer queries via chat and email in a timely and professional manner
- Understand product workflows and guide customers with step-by-step solutions
- Troubleshoot issues and provide accurate resolutions
- Escalate technical bugs or complex issues to the internal team
- Maintain proper records of customer interactions and issues
- Collaborate with internal teams for faster resolution
- Ensure high levels of customer satisfaction and support quality
Tools & Platforms
- Intercom (Customer communication)
- Slack (Internal communication)
- Linear (Issue tracking and bug management)
Requirements
- 1–3 years of experience in customer support (preferably in SaaS or tech products)
- Excellent written and verbal communication skills in English
- Ability to quickly learn and understand product workflows and user journeys
- Strong problem-solving and analytical thinking skills
- Comfortable working in a fast-paced environment
- Ability to handle multiple conversations/tickets simultaneously
- Must be comfortable working in US night shift
Location Requirement
- Candidates should be based in Faridabad or nearby areas and available for daily office commute ~ DO NOT APPLY if unable to work from office
What We Are Looking For
- Strong learning ability and curiosity to understand the product deeply
- Customer-first attitude with patience and empathy
- Ownership mindset and proactive approach to resolving issues
Why Join Us
- Opportunity to work in a growing SaaS environment
- Hands-on experience with modern support tools and workflows
- Learning-driven culture with real ownership
- Direct exposure to global customers
Skills Required
- 1-3 years of customer support experience, preferably with SaaS or technology products
- Excellent written and verbal communication skills in English
- Ability to quickly learn and understand product workflows and user journeys
- Strong problem-solving and analytical thinking skills
- Comfort working in a fast-paced environment
- Ability to handle multiple conversations or tickets simultaneously
- Comfort working the US night shift
- Based in Faridabad or nearby areas
- Available for daily office commute; remote applicants should not apply
What We Do
Right Advisors Private Limited is a Faridabad-based human resource consulting and staffing organization serving businesses across multiple industries. Its services include recruitment, contract staffing, payroll management, executive search, recruitment process outsourcing, and workforce management. The company uses a solutions-based consulting approach and flexible staffing models to help clients improve productivity, build high-performance teams, and focus on their core operations.
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