Support. Solve. Connect.
- Flexible working policy + Health insurance
- Access to LinkedIn Learning suite and training opportunities
- Paid volunteer leave and enhanced parental leave
About the opportunity
We are looking for a technically capable, customer-focused professional to join our Sales team in Christchurch as Customer Support (APAC). Reporting to the Sales Engineering Manager, you’ll be a key technical link between our customers and Enatel’s industry-leading product capability. You’ll support customers across the Asia Pacific region, from early solution discussions through to implementation and ongoing operation.
Working closely with customers, channel partners and cross-functional internal teams, you will:
- Respond to technical enquiries through CRM, email and phone channels, taking ownership through to resolution or appropriate handover.
- Gather product, application, site and operating information to understand requirements and diagnose technical issues.
- Support solution selection, specification and configuration based on Enatel and approved third-party products.
- Contribute to technical evaluations, product demonstrations, solution clarification and pre-sales customer discussions.
- Provide installation, commissioning, application and technical training support across APAC as required.
- Maintain accurate customer-support records and report on recurring issues, response activity and resolution progress.
- Share customer, product and field insights to support improvements in products, quality, documentation and service delivery.
- Identify and escalate product, safety, quality, commercial, compliance and customer risks early and appropriately.
Benefits
In addition to a great working environment and the opportunity to work with leading edge products, there are a range of other benefits when you work at Enatel:
- Wellbeing - Friendly, supportive and inclusive people. There’s an Enatel wellbeing programme and all staff have 24/7 access to a confidential employee assistance programme – OCP.
- Health Insurance - Health Insurance via Southern Cross.
- Staff Development - Access to LinkedIn Learning suite and Enatel internal training modules.
- Financial - Competitive compensation, reviewed regularly
- Flexible - We offer a flexible working policy.
About you
To be successful in this role, you will bring:
- Experience in technical customer support, field service, applications engineering, technical sales support or a similar customer-facing technical role.
- Strong analytical and troubleshooting skills, with knowledge of electronics, telecommunications, electrical power systems or related technical products.
- Clear written and verbal communication skills for both technical and non-technical audiences.
- Strong organisation and prioritisation skills, with experience using CRM or customer-support systems.
- A relevant tertiary or technical qualification, or equivalent industry experience, plus willingness to travel within APAC when required.
About Enatel
Founded in 2002 and based in Ōtautahi Christchurch with operations across the US and UK, Enatel is a hi-tech electronics company with a proven history of success. More than 95% of everything we design and manufacture on site is exported internationally. Intelligent software combined with efficient hardware and decades of power electronics design experience has resulted in solutions that address industry needs.
We pride ourselves on our talented people with over 200 employees, a valued customer base and extremely successful product portfolio.
People enjoy working at Enatel because we invest in our growth through our people and their development. By seeing obstacles as opportunities, we continuously improve as a team and as a business.
How to Apply
To learn more about this role, click here: www.enatel.net/careers/
To seize this exciting opportunity, you’ll need to apply through our applicant tracking system ADP via this link: Current Openings | Recruitment
To discover more about Enatel, visit www.enatel.net
Skills Required
- Experience in technical customer support, field service, applications engineering, technical sales support, or a similar customer-facing technical role.
- Strong analytical and troubleshooting skills.
- Knowledge of electronics, telecommunications, electrical power systems, or related technical products.
- Clear written and verbal communication skills for technical and non-technical audiences.
- Strong organization and prioritization skills.
- Experience using CRM or customer-support systems.
- Relevant tertiary or technical qualification, or equivalent industry experience.
- Willingness to travel within APAC when required.
What We Do
IDEAL INDUSTRIES, INC is a family of brands that have made their mark by developing the products and practical technology demanded by critical industries like data communications, aerospace, electrical, wire processing, construction and more. We’re best known for our wire connectors, which have become the go-to standard for electrical connections around the world, but our innovations also touch the sky -- where nearly every commercial jet flying today was made using IDEAL wire strippers. We’ve reached the moon, as part of the critical equipment on NASA missions. From its beginnings over 100 years ago, the IDEAL success story is propelled by the core family values expressed by our founder, J. Walter Becker. Since 1916, we’ve been family-owned and singularly focused on forging ideal relationships with our customers, our employees, and our communities. Each generation of family ownership is expected to leave the company stronger for the next. Most important, the family stewardship of IDEAL ensures that our professional management team has the strategic alignment, resources, and patience to grow and strengthen the company for generations to come. We’re focused on the markets that exist today, but we’re also poised to serve the markets of tomorrow. IDEAL is a pioneer of easy-to-use innovations for a range of critical industries, striving to re-invent ourselves and the industries we serve wherever we can. It is our long-term thinking that allows us to anticipate and answer the needs of tomorrow’s tradespeople. We’re proud of what we’ve accomplished over the last century, but we’re even more ambitious about the next 100 years. That’s how you build an IDEAL company
