Job Title: Customer Success Manager
Company: Populate (www.populate.com)
Location: Dhaka, Bangladesh
About Populate:
We are a fast-growing software startup that makes software for doctors working in private practices. We serve the largest and most exciting category of healthcare (Musculoskeletal specialties). Our mission is to allow Doctors to spend their time with patients instead of spending it doing documentation. We are a passionate, mission-driven team eager to make a difference in the lives of doctors and their patients.
Job Description:
We are seeking a highly motivated and experienced Customer Success Manager to join our team. In this role, you will be responsible for onboarding new customers, providing ongoing support, and ensuring that our customers are successful in using our EMR software. You will work closely with our sales and development teams to ensure that our customers have a seamless experience.
Responsibilities:
- Onboard new customers and provide training on our EMR software
- Act as a point of contact for customers and provide ongoing support
- Respond to customer inquiries and troubleshoot issues
- Build a "how-to" video library for customers to help themselves
- Provide feedback to the development team on customer needs and software improvements
- Work with the sales team to identify upsell opportunities and promote customer retention
- Ensure customer satisfaction and success with our software
Requirements:
- Bachelor's degree or equivalent experience
- Excellent communication and interpersonal skills
- Fluent in English with exceptional written and verbal communication skills
- Strong problem-solving and analytical skills
- Desire to work in a fast-paced, startup environment
- 3+ years of experience in a customer success role preferred
We offer a competitive salary, a dynamic and challenging work environment, and the opportunity to make a meaningful impact in the healthcare industry. If you are a passionate and experienced Customer Success Manager who is looking to join a growing digital health company, we want to hear from you!
What We Do
Populate's mission is to end burnout caused by legacy clinical software systems that inundate clinicians with extra documentation, time-consuming user experience, and poor interoperability. Our next-gen system leverages fully native speech-to-text, NLP, and auto-populate functions within specialty-specific templates and streamlined workflows that fit the way practitioners do their job. We aim to maximize time savings relative to status quo EMRs. And by dramatically cutting down the time required for documentation, we help clinicians spend more time engaging with patients, improving care, and maximizing practice profitability.
In building the next generation EMR system, we are solving exciting problems in the fields of Engineering, Human-Computer-Interaction, and device integration. Our tech stack includes C#, F#, ASP.NET Core, SQL Server, Microsoft Cognitive Services, Azure, React, and Typescript.
Our ultra-collaborative learning culture provides personal growth opportunities that would not be available at larger organizations. If you are ready to accelerate your career and impact change, we will invest in your rapid development.
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