Customer Success Manager

Posted Yesterday
Hiring Remotely in United States
Remote
150K-200K Annually
Mid level
Professional Services • Consulting
The Role
Serve as a post-sale partner to customer legal departments by leading onboarding, enablement, implementation, adoption, and ongoing value realization for a software product. Identify operational challenges, design tailored workflows, expand accounts, teach courses, present at conferences, and share customer insights with sales and product teams. The role requires legal operations knowledge, consulting experience, strong communication skills, and approximately 25% travel.
Summary Generated by Built In

About the company

Our client is a fast-growing technology company.

The role

Raydar is recruiting for this role on behalf of our client. Serve as a post-sale partner to customer legal departments, guiding them through setup, adoption and ongoing value from a software product. The role draws on legal operations knowledge and customer success work, with some training, teaching and travel.

What you'll do

- Run onboarding and enablement for customers after the sale so their teams adopt the product well.

- Identify customer challenges and shape tailored projects and workflows that strengthen their operations.

- Expand existing accounts by demonstrating ongoing value and deepening relationships.

- Teach courses and present at conferences to educate customers on features and good practice.

- Work with sales and product colleagues to pass customer insights back into planning.


Requirements

What we're looking for

- At least four years in a legal-adjacent advisory or operations field; a law degree is not required.

- A solid grasp of how in-house legal teams work, including their processes and pain points.

- Consulting or advisory experience, with a track record of managing projects and presenting recommendations to clients.

- Excellent communication skills, with comfort presenting, teaching and building customer relationships.

- Genuine interest in AI tools and willingness to travel about 25% of the time.

- Experience owning implementations from kickoff to go-live, or running 10 or more implementations at once.

- Prior work supporting a legal function in a support, advisory or coordinating capacity.

- Familiarity with how in-house legal departments operate.

- A strong understanding of legal processes and operations.

- Willingness to take part in teaching and training activities.

- A background from a top-tier school.


Benefits

Compensation and benefits

- Base salary: USD 150,000 to 200,000 per year

- Equity

- Medical, dental and vision coverage

- Life and disability insurance

- Retirement plan

- Parental leave

- Paid time off and sick days

- Company holidays

- Performance bonus

- Relocation support

Location and work model

- Remote (US)

- Full-time

Skills Required

  • At least four years of experience in a legal-adjacent advisory or operations field
  • Understanding of how in-house legal teams operate, including their processes and pain points
  • Consulting or advisory experience managing projects and presenting recommendations to clients
  • Excellent communication skills and comfort presenting, teaching, and building customer relationships
  • Genuine interest in AI tools
  • Willingness to travel approximately 25% of the time
  • Experience owning implementations from kickoff through go-live, or managing 10 or more implementations concurrently
  • Prior experience supporting a legal function in a support, advisory, or coordinating capacity
  • Strong understanding of legal processes and operations
  • Willingness to participate in teaching and training activities
  • Background from a top-tier school
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The Company
28 Employees
Year Founded: 2021

What We Do

Raydar is a talent acquisition and business consulting firm that connects world-class and emerging talent with growing organizations. It supports companies through team development, strategic hiring, and customized growth solutions, helping clients recruit roles such as engineers, product managers, executives, legal counsel, and quantitative traders. Raydar focuses on understanding each organization’s needs, culture, and long-term goals to build high-impact teams.

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