Customer Success Manager

Posted 2 Days Ago
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Bengaluru, Karnataka, IND
In-Office
Entry level
Big Data • Information Technology • Software • Consulting
The Role
Own revenue growth across existing client accounts through renewals, expansions, cross-selling, and new Build projects. Develop account plans, engage senior decision-makers, lead quarterly business reviews, coordinate sales and delivery teams, and coach a young team. Transition new clients from business development and expand relationships into managed services and fixed-price engagements. The role requires strong consultative selling, delivery understanding, stakeholder coordination, and regular international travel.
Summary Generated by Built In
About Tarento:

Tarento is a fast-growing technology consulting company headquartered in Stockholm, with a strong presence in India and clients across the globe. We specialize in digital transformation, product engineering, and enterprise solutions, working across diverse industries including retail, manufacturing, and healthcare. Our teams combine Nordic values with Indian expertise to deliver innovative, scalable, and high-impact solutions.

We're proud to be recognized as a Great Place to Work, a testament to our inclusive culture, strong leadership, and commitment to employee well-being and growth. At Tarento, you’ll be part of a collaborative environment where ideas are valued, learning is continuous, and careers are built on passion and purpose.

About the role. Our existing clients are where the fastest growth is. Many know us for supplying skilled people; few yet know us for delivering outcomes. You will turn those relationships into larger, longer-term Build work, starting with our Nordic and India accounts.

What you will do

  • Own revenue growth across existing accounts: renewals, extensions and new Build projects
  • Write and run an account plan for each priority account: decision makers, problems, offers, next steps
  • Get Tarento in front of the people who own outcomes (CIOs, heads of apps, data and business units), beyond procurement
  • Turn existing relationships into Build work, for example moving on-site teams into managed services (AURORA) or selling fixed-price assessments
  • Work with account managers from other business units for cross-account selling
  • Lead, coach & grow a young team, with monthly account reviews
  • Run quarterly business reviews with clients, focused on outcomes delivered and what comes next
  • Take over new clients from New Business after their first project and grow them
What success looks like in year one

  • Contracts signed in existing accounts against target
  • An account plan and named senior contact for every priority account
  • Paid assessments or new Build projects in at least five accounts where we mainly supplied people before
  • Renewal rate of existing revenue at or above plan
Who you are

  • You have grown accounts by selling new kinds of work, not only by renewing what was there
  • You build trust with senior client leaders and are comfortable asking for introductions
  • You understand delivery well enough to shape realistic proposals with presales and delivery leads
  • You coordinate across sales, delivery and client teams without formal authority over all of them
  • You are open to regular international travel, to the US, the Nordics or wider Europe (valid US and Schengen visas are an advantage)
  • Useful: experience with Nordic clients or public-sector and GovTech accounts in India

Skills Required

  • Experience growing existing accounts by selling new types of work, beyond renewals
  • Ability to build trust with senior client leaders and request introductions
  • Understanding of delivery sufficient to shape realistic proposals with presales and delivery leads
  • Ability to coordinate across sales, delivery, and client teams without formal authority
  • Openness to regular international travel to the US, Nordics, or wider Europe
  • Valid US and Schengen visas
  • Experience with Nordic clients or public-sector and GovTech accounts in India
Am I A Good Fit?
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The Company
HQ: Stockholm
766 Employees
Year Founded: 2009

What We Do

Tarento is a Nordic-Indian IT services company that helps organizations navigate digitalization through enterprise applications, data and information management, mobile and custom solutions. Its offerings span digital, data, AI, cloud, consulting, software development, integration, testing, and application management. The company also builds scalable web and mobile apps, portals, platforms, and products for clients across industries, combining technology expertise with data-management capabilities.

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