Customer Success Manager

Customer Success Manager

Position Description: Jampp is looking for a Customer Success Manager to join our global team. In this role, you'll partner with leading mobile app advertisers across APAC, helping them achieve their growth goals through strategic account management and high-performing programmatic campaigns. You'll combine client relationship management, data-driven decision-making, and commercial acumen to drive long-term success.

WHAT YOU'LL DO

Client Success

• Manage a portfolio of global mobile app clients and serve as their trusted advisor.
• Build strong relationships with key stakeholders and own day-to-day client communication.
• Understand client objectives and develop strategies to achieve their business goals.
• Lead monthly and quarterly business reviews (QBRs), presenting campaign performance against key KPIs such as ROAS, LTV, CPI, and retention.
• Identify account growth opportunities through upselling and cross-selling.

Campaign Performance

• Own the planning, execution, and optimization of programmatic user acquisition and retargeting campaigns.
• Analyze campaign performance and provide data-driven recommendations to improve results.
• Support client onboarding, including tracking implementation, event configuration, and MMP integrations (AppsFlyer, Adjust, Branch, Kochava).
• Advise clients on audience segmentation, bidding strategies, creative best practices, and attribution setup.
• Partner with Product and Sales teams to resolve complex client challenges and shape future platform enhancements.

Cross Functional Collaboration

• Partner with Sales and Product teams to solve client challenges and influence product improvements.
• Escalate and resolve issues quickly while maintaining a high standard of client service.

WHAT WE LOOK FOR

• 3–5 years of experience in Customer Success, Account Management, Consulting, or Sales within AdTech, mobile marketing, or digital advertising.
• Strong analytical and commercial mindset with experience managing client relationships.
• Understanding of programmatic advertising, mobile attribution, and performance marketing.
• Familiarity with AppsFlyer, Adjust, or similar MMPs.
• Experience with mobile KPIs such as ROAS, LTV, CPI, and retention.
• Excellent communication and presentation skills.
• Fluent in English; Mandarin proficiency is required for this role.
• Experience with SQL or BI tools is a plus.

WHAT WE OFFER

• Competitive compensation.
• A high-growth, entrepreneurial environment with real ownership from day one.
• Flexible hybrid working.
• Structured onboarding and continuous learning opportunities.
• A collaborative global team focused on innovation and customer success.

Work Environment Details:

About Affle:

Affle is a global technology company with a proprietary consumer intelligence platform that delivers consumer recommendations and conversions through relevant Mobile Advertising. The platform aims to enhance returns on marketing investment through contextual mobile ads and also by reducing digital ad fraud. Affle powers unique and integrated consumer journeys for marketers to drive high ROI, measurable outcome-led advertising through its Affle2.0 Consumer Platforms Stack which includes Appnext, Jampp, MAAS, mediasmart, RevX, Vizury and YouAppi.

Affle 3i Limited successfully completed its IPO in India and now trades on the stock exchanges (BSE: 542752 & NSE: AFFLE). Affle Holdings is the Singapore-based promoter for Affle 3i Limited, and its investors include Microsoft, and Bennett Coleman & Company (BCCL) amongst others.

For more details, please visit: www.affle.com

About BU (Jampp)

Jampp is a programmatic advertising platform used by the most ambitious companies to accelerate their mobile businesses. Founded in 2013, Jampp leverages machine learning, creative optimization, and proprietary advertising solutions to drive incremental growth for leading mobile advertisers such as Uber, Just Eat Takeaway.com, FREENOW, Rappi, and BIGO Live.

We’ve experienced tremendous growth over the past years: from expanding our global footprint to 10+ countries and building a team of 100+ mobile experts, to becoming part of the Affle Group, a fast-growing AdTech company that successfully launched its IPO in 2019 and owns multiple industry-leading platforms, including Appnext, mDSP, mediasmart, Newton, RevX, Ultra, and YouAppi, in addition to Jampp.

Today, Jampp is consistently ranked as a top mobile performance partner by the industry’s leading MMPs, featured across 10 categories of Singular’s ROI Index and listed as a top-10 performer in AppsFlyer’s Performance Index.

For more details, please visit: https://www.jampp.com/