Customer Success Manager

Kenko is an AI-first SaaS company transforming how fitness and wellness businesses operate and grow.

We're backed by industry leaders from Meta, GitLab, and Freshworks and have raised $3.2M in venture funding. We're building in a large, rapidly evolving industry—and we're still early enough that every great hire can have a meaningful impact.

As an Account Manager / Customer Success Manager, you will be a highly customer-facing role, owning the journey from successfully live → successful, retained, and growing.

You'll work directly with business owners and operators to understand their businesses, help them get more value from Kenko, identify risks and opportunities, and proactively drive better outcomes.

You'll combine customer relationships, data, product knowledge, and commercial thinking to help customers succeed.

You'll also work closely with Product, Engineering, Support, Sales, and Marketing to represent the customer's voice and drive action internally.

This is a role for someone who enjoys customers, data, software, problem-solving, and making an impact.

• Location: Bengaluru, India — In-office

• Working hours: 8:00 PM – 5:00 AM IST, aligned with US/PST hours

• Role type: Full-time

• Function: Post-Sales / Customer Success

• Own the long-term relationship and success of a portfolio of customers.

• Build trusted, consultative relationships with business owners and operators.

• Monitor customer health, adoption, engagement, and business outcomes.

• Identify churn risks and proactively create plans to address them.

• Use customer and product data to identify risks, opportunities, and areas for improvement.

• Help customers discover new ways to use Kenko and drive deeper product adoption.

• Translate customer feedback into clear, actionable insights for Product and other teams.

• Work cross-functionally to solve customer problems and drive initiatives to completion.

• Identify patterns across customers and turn them into better processes and playbooks.

• 2+ years of experience in Customer Success, Account Management, or another consultative customer-facing role, preferably in SaaS.

• Experience working in a fast-paced environment with meaningful ownership.

• Strong customer-facing and consultative communication skills—you can uncover problems, challenge assumptions, influence decisions, and build trust.

• Strong analytical skills and genuine comfort with data and metrics.

• Genuine curiosity about AI, SaaS, and software. You enjoy learning products deeply and understanding how they create value.

• Strong commercial awareness and an understanding of the relationship between customer value and retention.

• Excellent cross-functional communication and the ability to influence without authority.

• A customer-first mindset, high ownership, and a bias toward action.

• Ability to manage multiple customers and priorities while staying proactive.

• Real ownership: You're responsible for customer outcomes, not just account management.

• AI + SaaS exposure: Work at the intersection of AI, SaaS, and a rapidly evolving industry.

• Direct customer impact: Work closely with entrepreneurs and business owners and help them build better businesses.

• A voice in the product: Your customer insights will help shape what we build.

• Fast growth: Take on larger customers, strategic initiatives, and broader responsibilities as you grow.

• Build, don't just maintain: We're early, so you'll have the opportunity to create processes, test ideas, and shape how Customer Success works at Kenko.

• Performance bonus tied to your impact and performance.

• Night shift allowance for our US-aligned working hours.

• Plenty of paid leave, including dedicated period leave for women employees.