Customer Success Manager

Posted 18 Hours Ago
Be an Early Applicant
Croydon, Greater London, England, GBR
In-Office
35K-40K Annually
Mid level
Cloud • Information Technology • Cybersecurity
The Role
Manage customer success by increasing satisfaction, adoption, growth, and retention. Identify and develop initiatives to enhance and track customer experience, adjust priorities in a dynamic environment, and close executive-level sales deals. The role requires collaboration across a diverse team and may involve Salesforce or Force.com platforms, VoIP or telecommunications experience, and project management.
Summary Generated by Built In
Job Description

Exciting company with great career progression and fab offices.

£35,000 - £40,000 base + 25% commission

You are success-driven, fast-paced, work well in a diverse team, enjoy dynamic and changing environment and can adjust priorities on-the-fly and effectively identify and develop initiatives to enhance and track customer experience.

You have 4+ years of relevant experience in sales, account management, consulting and/or customer success experience with experience in increasing customer satisfaction, adoption, growth and retention, and closing sales deals at executive level.

Preferably you have experience with Salesforce.com or other Force.com platforms, in a VOIP Service Provider/ Telco environment and Project Management.

Skills Required

  • 4+ years of relevant experience in sales, account management, consulting, and/or customer success
  • Experience increasing customer satisfaction, adoption, growth, and retention
  • Experience closing sales deals at executive level
  • Experience with Salesforce.com or other Force.com platforms
  • Experience in a VoIP service provider or telecommunications environment
  • Project management experience
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
6 Employees
Year Founded: 2008

What We Do

Extech 2000 Limited is a UK provider of business IT support and Microsoft solutions. It helps organizations with 2–200+ seats through proactive IT strategy, device support, cloud services, Microsoft 365 and Azure optimization, cybersecurity, document management, broadband, and VoIP telephony. Its broader offering includes computer products, support services, and recruitment for IT and engineering roles through permanent and contract placements.

Similar Jobs

Imprivata Logo Imprivata

Customer Success Manager

Healthtech • Information Technology • Security • Software • Cybersecurity
Remote or Hybrid
United Kingdom
1372 Employees

Atlassian Logo Atlassian

Customer Success Manager

Cloud • Information Technology • Productivity • Security • Software • App development • Automation
In-Office or Remote
London, Greater London, England, GBR
11000 Employees

Atlassian Logo Atlassian

Customer Success Manager

Cloud • Information Technology • Productivity • Security • Software • App development • Automation
In-Office or Remote
London, Greater London, England, GBR
11000 Employees

Nexthink Logo Nexthink

Customer Success Manager

Artificial Intelligence • Big Data • Cloud • Information Technology • Machine Learning • Software
Hybrid
London, England, GBR
1200 Employees

Similar Companies Hiring

Standard Template Labs Thumbnail
Artificial Intelligence • Information Technology • Software
New York, NY
25 Employees
NODA AI Thumbnail
Artificial Intelligence • Information Technology • Software • Cybersecurity
Sydney, AU
54 Employees
Golden Pet Brands Thumbnail
Digital Media • eCommerce • Information Technology • Marketing Tech • Pet • Retail • Social Media
El Segundo, California
178 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account