Customer Success Manager

Posted 23 Days Ago
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Croydon, Greater London, England, GBR
In-Office
35K-40K Annually
Mid level
Cloud • Information Technology • Cybersecurity
The Role
Manage customer success by increasing satisfaction, adoption, growth, and retention. Identify and develop initiatives to enhance and track customer experience, adjust priorities in a dynamic environment, and close executive-level sales deals. The role requires collaboration across a diverse team and may involve Salesforce or Force.com platforms, VoIP or telecommunications experience, and project management.
Summary Generated by Built In
Job Description

Exciting company with great career progression and fab offices.

£35,000 - £40,000 base + 25% commission

You are success-driven, fast-paced, work well in a diverse team, enjoy dynamic and changing environment and can adjust priorities on-the-fly and effectively identify and develop initiatives to enhance and track customer experience.

You have 4+ years of relevant experience in sales, account management, consulting and/or customer success experience with experience in increasing customer satisfaction, adoption, growth and retention, and closing sales deals at executive level.

Preferably you have experience with Salesforce.com or other Force.com platforms, in a VOIP Service Provider/ Telco environment and Project Management.

Skills Required

  • 4+ years of relevant experience in sales, account management, consulting, and/or customer success
  • Experience increasing customer satisfaction, adoption, growth, and retention
  • Experience closing sales deals at executive level
  • Experience with Salesforce.com or other Force.com platforms
  • Experience in a VoIP service provider or telecommunications environment
  • Project management experience
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The Company
6 Employees
Year Founded: 2008

What We Do

Extech 2000 Limited is a UK provider of business IT support and Microsoft solutions. It helps organizations with 2–200+ seats through proactive IT strategy, device support, cloud services, Microsoft 365 and Azure optimization, cybersecurity, document management, broadband, and VoIP telephony. Its broader offering includes computer products, support services, and recruitment for IT and engineering roles through permanent and contract placements.

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