About Coursera + Udemy
Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI. Read more about the combined company by visiting our blog.
Why join us now?
AI is transforming how people learn, work, and grow, and the need for new skills has never been greater. Coursera brings trusted content and credentials from leading university and industry partners, while Udemy brings a dynamic skills marketplace and global network of real-world experts. By combining these strengths, we can connect more people and organizations to the skills they need, when they need them.
Shape what comes next
By joining our team, you’ll have the opportunity to reshape how the world learns and applies skills—and help millions of people participate in the new economy. Bring your ideas, expertise, and perspective to meaningful work that can make a difference at global scale.
Job Overview:
As a Customer Success Manager, your role is to ensure the success of our Asia customers in businesses, governments and higher education by serving as a trusted advisor and guiding them towards their desired outcomes. You will manage enterprise customers in the corporate, government & higher education space and craft high-leverage solutions to drive value and RoI for customers. Your effectiveness will be measured by your ability to drive account value through effectively driving product usage, managing customer relationships and helping customers articulate business value tied to learning on the Coursera platform. Operating in a cross-functional capacity, you can anticipate collaborating with teams across Sales, Marketing, Content strategy, Product and Learner Operations, and Services all working cohesively towards the shared goals of Coursera's growth and long-term success. Together, we are redefining how individuals acquire knowledge and skills, and we invite you to be a driving force as we transform lives through learning.
Responsibilities:
- Own strategic relationships with assigned customer accounts through a combination of remote & on-site engagements.
- Be a trusted advisor to the customers to help them derive value from their investment in Coursera and own Customer Executive relations via executive business reviews, exec sponsor meetings and ROI articulation.
- Help customers drive high utilization of the Coursera platform by conducting regular cadence meetings with admins, sharing best practices and executing a turn-around plan when customer- usage is low.
- Share accountability with the Sales team for ensuring customer retention and expansion.
- Serve as the primary “voice of customer” and point of escalation when customer issues arise, working in partnership with Support and Implementation to troubleshoot, and ensure quick resolution.
- Travel expected 25%
Qualifications:
- 8 + years of account management/sales/customer success experience.
- Experience in driving customer retention results, customer health metrics and driving value.
- Experience increasing utilization metrics within assigned accounts.
- Proven results with driving expansion/growth and renewal rates.
Nice to haves:
- Experience with leveraging AI to enhance efficiency and data heavy applications including Excel/Sheets and Looker.
- Ability to articulate the power of education and learning to influence key business decision makers.
- Strong sense of customer empathy and customer-centrism; to convert relationship and value into advocacy.
- Entrepreneurial drive and ability to work autonomously in fast moving, quickly-changing environments.
- Excellent interpersonal, communication, and presentation skills with a strong ability for problem solving and analytical thinking to translate data into action.
- Experience working in/with Edtech and higher educational institutions.
If this opportunity interests you, you might like these courses on Coursera:
- Business Strategy
- Business Analytics
#LI-MJ1
For more information about how Coursera collects and uses your personal information, please see our Coursera + Udemy Global Applicant Privacy Notice.
To protect against recruitment fraud, Coursera + Udemy recruiters only communicate via official coursera.org/udemy.com email addresses and never through personal accounts. We do not accept resumes via email or social media; please submit all applications directly through our careers page.
If you encounter suspicious recruitment activity, please report it via our Fraudulent Activity Submission Form.
Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at [email protected].
Skills Required
- 8+ years of account management, sales, or customer success experience
- Experience driving customer retention results and customer health metrics
- Experience increasing utilization metrics within assigned accounts
- Proven results driving expansion, growth, and renewal rates
- Experience leveraging AI to enhance efficiency
- Experience with data-heavy applications including Excel or Google Sheets and Looker
- Ability to articulate the value of education and learning to business decision makers
- Strong customer empathy and customer-centricity
- Entrepreneurial drive and ability to work autonomously in rapidly changing environments
- Excellent interpersonal, communication, presentation, problem-solving, and analytical skills
- Experience working in or with edtech and higher education institutions
Coursera + Udemy Compensation & Benefits Highlights
-
Healthcare Strength — Comprehensive medical, dental, and vision coverage is emphasized, often paired with mental-health resources such as Modern Health and Headspace. Wellness perks and remote-work support further reinforce access to care.
-
Parental & Family Support — Parental leave is presented as fully paid and substantial (e.g., around 12 weeks), with added fertility, adoption, and surrogacy support plus caregiver-concierge services in some plans. These offerings signal meaningful support for families alongside flexible time off.
-
Equity Value & Accessibility — Total rewards commonly include restricted stock units and an employee stock-purchase plan in addition to base pay. Bonuses and equity are positioned as notable components of compensation.
Coursera + Udemy Insights
What We Do
About Coursera: Coursera was launched in 2012 by Andrew Ng and Daphne Koller with a mission to provide universal access to world-class learning. Coursera partners with leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, and degrees. Coursera’s platform innovations — including AI-powered personalized guide and features, like Role Play and Course Builder, and role-based solutions like Skills Tracks — enable instructors, partners, and companies to deliver scalable, personalized, and verified learning. About Udemy: Udemy is an AI-powered skills acceleration platform transforming how companies and individuals across the world build the capabilities needed to thrive in a rapidly evolving workplace. By combining on-demand, multi-language content with real-time innovation, Udemy delivers personalized experiences that empower organizations to scale workforce development and help individuals build the technical, business, and soft skills most relevant to their careers.
Gallery
Coursera + Udemy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We offer hybrid work schedules and hybrid working so our people can make work fit their unique needs.
