The Role
Support customers using Building Swell products by serving as their primary contact, delivering trainings and check-ins, gathering feedback, collaborating with engineering/design/marketing, and using customer data to improve retention and product fit.
Summary Generated by Built In
Fast track your career by joining our growing team, where you will have the autonomy to drive the
company to new heights and leave an impact on an industry at the cusp of incredible change.
At Building Swell, we know construction is changing fast. Modern construction teams are manufacturing in offsite facilities using sustainable materials with significantly less waste. Join us in arming these modern builders with mission-critical technology to manufacture smarter buildings and address the housing shortage.
The Team You’ll Join
Building Swell is a fast-growing technology company committed to guiding builders into the next era. Our fully remote, cross-disciplinary team consists of experts from construction, manufacturing, technology, and engineering. We value kindness and curiosity, fostering a culture of constant learning and growth.
Join us in building the future of construction!
Your Impact
We're searching for a Customer Success Intern with a customer-centric mindset that enjoys diving deep
into shop operations. You’re excited about the Architecture, Engineering, and Construction (AEC)
industry and will be responsible for ongoing customer support and driving customer success for Building Swell products and features.
Some of the ways you drive impact:
-Serve as the go-to authority for customers, guiding them through their journey with Building
Swell products.
-Develop and maintain customer relationships through regular check-ins, training sessions, and
feedback mechanisms.
-Collaborate with engineering, design, and marketing to relay customer needs and contribute to
product improvement.
-Use analytics and customer interaction data to drive strategies for customer success and
retention.
Your Background
-Based in the Toronto, ON area and studying in the AEC field.
-Clear, concise writing and note-taking; comfortable speaking with customers
-Organized, reliable, and eager to learn how prefab shops actually work
-Kind and curious—always open to learning from colleagues, clients, and the industry.
We are building a diverse workplace and inclusive culture to promote creativity and innovation. Building Swell is proud to be an equal opportunity employer and makes all employment decisions based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Building Swell will not tolerate discrimination or harassment based on any of these characteristics. Building Swell encourages applicants of all ages.
We want to hear from you! Apply below or email us to learn more.
Greater Toronto Area, Ontario, Canada
Skills Required
- Based in the Toronto, ON area
- Currently studying in the Architecture, Engineering, and Construction (AEC) field
- Clear, concise writing and note-taking skills
- Comfortable speaking with customers
- Organized, reliable, and eager to learn how prefab shops work
- Kind and curious with willingness to learn from colleagues and clients
Am I A Good Fit?
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The Company
What We Do
Building Swell provides an operating production platform and prefab execution system designed to transform how modular construction shops schedule work and increase capacity. By moving the industry from a project model to a product model, their workflow and capacity planning software helps modern builders increase shop throughput and profit margins, effectively powering the next era of offsite construction.
