We're looking for a Customer Success & Implementation Manager to join TrustArc's Customer Success & Implementation team. You'll own a portfolio of customers from kickoff through their lifetime with TrustArc. You'll teach their teams to configure TrustArc, use its AI-powered features and connect it to the systems where their personal data actually lives, so their privacy program delivers results they can show their leadership. This role carries no revenue target.
A lot of privacy software gets bought, configured, and then run on spreadsheets. The customers who get the most from TrustArc have it connected to their HR, CRM, marketing and support systems, so their DSARs, RoPA and assessments run on live data. Your job is to get every customer in your book there, and to leave their team able to run and extend it themselves.
Manage enterprise implementations from kickoff through their lifecycle
Train customers to configure their own TrustArc platform across the portfolio of modules
Drive platform adoption across your portfolio.
Teach customers to use TrustArc's Arc Intelligence suite - AI-powered features - in their day-to-day privacy work
Show customers how to connect their AI assistants to TrustArc through our MCP server, and what that opens up for their team
Assist customers with building and maintaining Worakto integration recipes that connect TrustArc to their HR, CRM, marketing and support systems, starting from how their personal data actually flows
Organize customer Feature Requests. Capture each one with the business case and manage expectations with the customers
Be the primary contact and trusted advisor to your customers
Run business reviews that report on outcomes and adoption, not activity
Flag renewal risk early
A systems thinker. When a customer walks you through a process, you're already determining how best to guide the customer through configuration to meet their business requirements. You can connect the dots.
Technical enough to scope an integration with a customer's IT team, and clear enough to explain it to their day to day users
Driven by outcomes. You consider a project done when the customer is running it without you
Organized across many projects at once, and you keep Salesforce current without being chased
5+ years leading SaaS implementations or Customer Success engagements with enterprise clients (Fortune 1000 experience preferred).
Technical expertise: Strong understanding of SaaS architecture, integrations (APIs, SSO, data connectors), and ability to troubleshoot platform configurations.
AI fluency: Familiarity with AI-enabled SaaS products and ability to articulate value to business and technical stakeholders.
Consultative mindset: Ability to translate complex regulatory and technical concepts into simple, outcome-driven solutions for clients.
Project management mastery: Proven experience managing multi workstream projects; PMP or comparable certification preferred.
Business acumen: Demonstrated success aligning implementation outcomes with measurable customer value (ROI, TTV, adoption).
Change management agility: Skilled at navigating competing priorities and influencing cross-functional stakeholders toward resolution.
Communication excellence: Executive-level presence with ability to engage both technical and business audiences.
- Curiosity and accountability: Self-starter who seeks to learn continuously and holds self and teams accountable for excellence.
Training or enablement experience: you can teach a technical topic to a non-technical audience and leave them able to do it themselves
Business acumen: Demonstrated success aligning implementation outcomes with measurable customer value (ROI, TTV, adoption).
SFDC, Gong, Claude savvy
Hands-on time with a privacy platform ( OneTrust, Securiti or similar)
Using AI assistants connected to business systems through MCP
Working knowledge of GDPR, CCPA/CPRA and emerging AI regulation, and how DSARs, RoPAs and DPIAs work in practice
Spanish fluency
The Job
Manage enterprise implementations from kickoff through their lifecycle
Train customers to configure their own TrustArc platform across the portfolio of modules
Drive platform adoption across your portfolio.
Teach customers to use TrustArc's Arc Intelligence suite - AI-powered features - in their day-to-day privacy work
Show customers how to connect their AI assistants to TrustArc through our MCP server, and what that opens up for their team
Assist customers with building and maintaining Worakto integration recipes that connect TrustArc to their HR, CRM, marketing and support systems, starting from how their personal data actually flows
Organize customer Feature Requests. Capture each one with the business case and manage expectations with the customers
Be the primary contact and trusted advisor to your customers
Run business reviews that report on outcomes and adoption, not activity
Flag renewal risk early
A systems thinker. When a customer walks you through a process, you're already determining how best to guide the customer through configuration to meet their business requirements. You can connect the dots.
Technical enough to scope an integration with a customer's IT team, and clear enough to explain it to their day to day users
Driven by outcomes. You consider a project done when the customer is running it without you
Organized across many projects at once, and you keep Salesforce current without being chased
5+ years leading SaaS implementations or Customer Success engagements with enterprise clients (Fortune 1000 experience preferred).
Technical expertise: Strong understanding of SaaS architecture, integrations (APIs, SSO, data connectors), and ability to troubleshoot platform configurations.
AI fluency: Familiarity with AI-enabled SaaS products and ability to articulate value to business and technical stakeholders.
Consultative mindset: Ability to translate complex regulatory and technical concepts into simple, outcome-driven solutions for clients.
Project management mastery: Proven experience managing multi workstream projects; PMP or comparable certification preferred.
Business acumen: Demonstrated success aligning implementation outcomes with measurable customer value (ROI, TTV, adoption).
Change management agility: Skilled at navigating competing priorities and influencing cross-functional stakeholders toward resolution.
Communication excellence: Executive-level presence with ability to engage both technical and business audiences.
- Curiosity and accountability: Self-starter who seeks to learn continuously and holds self and teams accountable for excellence.
Training or enablement experience: you can teach a technical topic to a non-technical audience and leave them able to do it themselves
Business acumen: Demonstrated success aligning implementation outcomes with measurable customer value (ROI, TTV, adoption).
SFDC, Gong, Claude savvy
Hands-on time with a privacy platform ( OneTrust, Securiti or similar)
Using AI assistants connected to business systems through MCP
Working knowledge of GDPR, CCPA/CPRA and emerging AI regulation, and how DSARs, RoPAs and DPIAs work in practice
Spanish fluency
Skills Required
- 5+ years leading SaaS implementations or customer success engagements with enterprise clients
- Experience with enterprise or Fortune 1000 clients
- Strong understanding of SaaS architecture, APIs, SSO, data connectors, and platform configuration troubleshooting
- Familiarity with AI-enabled SaaS products and ability to explain their value to technical and business stakeholders
- Ability to translate complex regulatory and technical concepts into outcome-driven client solutions
- Proven experience managing multi-workstream projects
- PMP or comparable project management certification
- Experience aligning implementation outcomes with measurable customer value, including ROI, time to value, and adoption
- Change management and cross-functional stakeholder influence skills
- Executive-level communication skills with technical and business audiences
- Self-directed learning and accountability
- Technical training or enablement experience for non-technical audiences
- Familiarity with Salesforce, Gong, and Claude
- Hands-on experience with a privacy platform such as OneTrust or Securiti
- Experience connecting AI assistants to business systems through MCP
- Working knowledge of GDPR, CCPA/CPRA, AI regulation, DSARs, RoPAs, and DPIAs
- Spanish fluency
What We Do
Data privacy regulations are changing daily with new laws being introduced across the globe. Keeping up with these changes and remaining compliant is necessary for any organization who wants to avoid fines and loss of consumer trust. Using the TrustArc Privacy Management Platform, privacy leaders can simplify and automate their privacy program. This single platform experience is delivered through its unique combination of privacy frameworks, insights, intelligence, knowledge and operations. Only TrustArc can deliver the depth of continuous privacy intelligence, coupled with a fully-automated platform for end-to-end privacy management, that’s essential for navigating today’s ever-changing digital world.
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