Customer Success Executive

Reposted 2 Months Ago
Be an Early Applicant
Scottsdale, AZ, USA
In-Office
Mid level
Information Technology
The Role
Drive strategic customer adoption and retention for a CRM/field service platform. Serve as consultative leader, track/report customer metrics, communicate with stakeholders, create onboarding materials, and support growth in healthcare markets.
Summary Generated by Built In
Company Description

About US (https://www.markate.com/about-us) | Mobile: ios.markate.com | android.markate.com

Markate.com is a cloud based CRM business owners app which also includes Field Service Management, Sales & Marketing Automation

We are located in Scottsdale Kierland area and rated us one of fast-growing companies in the Phoenix valley.

Job Description

Job Details:

• Competitive, goal oriented with the ability to think strategically and operate within a fast-pace growing business 
• Enthusiastic and creative leader with the ability to inspire others 
• Strategic, consultative thinker able to focus on innovative, measurable solutions 
• Experience establishing, tracking and reporting customer metrics across the organization 
• Superior communication skills with small and large audiences 
• Competitive, goal oriented with the ability to think strategically and operate in a scaling business 
• Understanding of the current national, regional and local emerging market trends, the regulatory environment, and the impact to the Healthcare industry, and to prospects and customers 
• Persuasive communication style with an ability to communicate clearly and effectively via phone, internet, and in person

Good to have

  • Experience preparing marketing, user guide onboarding documentation/videos
  • Make online videos for user learning

Qualifications

3-5 years of strategic business development/customer Management experience in CRM platform

• Persuasive communication style with an ability to communicate clearly and effectively via phone, internet, and in person

Additional Information

All your information will be kept confidential according to EEO guidelines.

Skills Required

  • 3-5 years strategic business development or customer management experience on a CRM platform
  • Experience establishing, tracking, and reporting customer metrics across an organization
  • Strong persuasive and superior communication skills for phone, web, and in-person presentations
  • Strategic, consultative thinker able to develop measurable solutions in a fast-growing business
  • Understanding of national, regional, and local healthcare market trends and regulatory impacts
  • Experience preparing marketing materials, user guides, onboarding documentation/videos
  • Ability to create online user-learning videos
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The Company
Scottsdale, AZ
16 Employees
Year Founded: 2012

What We Do

When it comes to enabling the Business Goals & Objectives through Technology, let RIIM handle all your IT needs.

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