Pando

Customer Success Consultant

Posted 2 Days Ago

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Chennai, Tamil Nadu, IND

In-Office

Junior

Logistics • Software • 3PL: Third Party Logistics

The Role

Manage North American enterprise customers to drive adoption, quantify business value, deliver success plans, run business reviews and training, resolve issues with technical teams, identify upsell opportunities, and ensure renewals and customer advocacy.

Summary Generated by Built In

Pando (www.pando.ai) is pioneering the future of autonomous logistics with innovative AI capabilities. Trusted by Fortune 500 enterprises with global customers across North America, Europe, and Asia Pacific regions, we are leading the global disruption of supply chain software, with our AI-powered, no-code, & unified platform empowering Autonomous Supply Chain®.

We have been recognized by Gartner for our transportation management capabilities, by the World Economic Forum (WEF) as a Technology Pioneer, by G2 as a Market Leader in Freight Management, and named one of the fastest-growing technology companies by Deloitte.

Why Pando?

We are one of the fastest growing companies reimagining supply chain and logistics for Manufacturers & Retailers scaling up globally. We are a growing team, unrelenting and enthusiastic about building great products. We have folks who are pragmatic, imaginative or a quirky combination of both. We yearn for purpose in our work & support each other to grow.

Role

We are seeking an experienced and analytical Customer Success Manager (CSM) to drive value realization, adoption, and growth for our North American clients. Reporting to the Customer Success Lead, the CSM will act as a strategic advisor, ensuring customers achieve their business outcomes through Pando’s platform.

Key Responsibilities

· Proactively quantify and report business value delivered, including savings, efficiency gains, and service improvements
· Use product usage data to identify adoption gaps and optimize value delivery
· Own customer relationships across operational and executive levels
· Create and execute success plans tied to customer goals and KPIs
· Conduct regular business reviews, product roadmap discussions, and training sessions
· Resolve issues by coordinating with Support & Technical teams
· Identify upsell and expansion opportunities in partnership with Sales
· Promote Customer Advocacy through case studies and reference programs
· Ensure smooth renewals, invoicing, and collections
· Share customer insights with internal teams to inform product development

Requirements

· 2+ years of experience in Customer Success, Consulting, or Account Management roles

· Prior experience with enterprise SaaS products (CSM experience preferred

· Supply chain, logistics, or transportation domain experience is a must

· Strong consulting background with an analytical and problem-solving mindset

· Exceptional communication and relationship-building skills

· Comfortable with data analysis, dashboards, and customer health metrics

· Ability to manage multiple accounts and prioritize tasks effectively

Skills Required

2+ years experience in Customer Success, Consulting, or Account Management
Prior experience with enterprise SaaS products
Customer Success Manager experience
Supply chain, logistics, or transportation domain experience
Strong consulting background with analytical and problem-solving mindset
Exceptional communication and relationship-building skills
Comfortable with data analysis, dashboards, and customer health metrics
Ability to manage multiple accounts and prioritize tasks effectively

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The Company

Chennai, Tamil Nadu

500 Employees

Year Founded: 2018

What We Do

Every brand you love and live with - fashion, groceries, FMCG, personal care, electronics, cars - Pando helps make these brands more affordable, accessible and sustainable, for you! Come #jointhetribe and #bleedgreen! TMS and WMS are dead - Autonomous Supply Chain® is the future. Pando is leading the global disruption of supply chain software, with its AI-powered, no-code platform for Autonomous Supply Chains®. Pando’s Fulfillment Cloud provides manufacturers, retailers, and 3PLs with a single pane of glass to streamline their order-to-fulfillment process, improving service levels, carbon footprint, and costs. Headquartered in Mountain View, CA, and with globally distributed teams in Silicon Valley, Chicago, India and the Middle East, Pando is a partner of choice for Fortune 500 enterprises globally. Pando is recognized as a Technology Pioneer by the World Economic Forum (WEF), 50 Fastest Growing SaaS Companies by Deloitte, and as a representative vendor by Gartner.