Our high profile client in the automotive industry is currently looking to recruit a Customer Relations Specialist to work at their busy site in Warley.
- FoE CRM Specialist Producing campaign extracts for all CRM enabled markets
- Role requires close integration with T team, Marcomms for central campaign development, GTB and NSCs
- LEAP delivery
- Support the delivery of LEAP in 14 markets in first 6 months of 2019
- Establish LDS implications
- Deliver lessons learned from pilot market rollout (France) to ensure flawless launch to other markets
- Deliver training to new markets prior to launch
- Provide post launch support to new markets
- Support implementation of roadmap items, Lead Management Service Desk coordination
- Attend NSC weekly meetings to discuss performance with the Service Desk
- Supports discussions whereby local DSPs need to address issues
- LM Performance reporting
- Supports LDS interface testing in conjunction with AD
- Acts as DMS liaison
- Provides feedback and enhancement information to pilot dealers / DMS
- Reviews lead delivery and status update information to validate certification
- Liaises with local market IT to resolve issues
- LEAP related end to end testing including LDS
- LDS - Current specification interpretation and future upgrade requirement
- Consider LEAP roadmap requirements for DMS synchronisation (specification change and comms to NSCs / DMS)
- Supports DSWG and EFDC-IT input relating to DMS / lead delivery and opened performance (and attends meeting where appropriate)
- DCJ Reporting o Download of CuPID Extract file data for GTB
- Report development and editing with GTB
- Report interpretation and validation
*Please note: Due to the high level of applicants, only successful candidates will be contacted*
*If you think you have what it takes to fulfill the role, we want to hear from you now.
**Unfortunately candidates requiring visa sponsorship CANNOT be considered for this role. To apply you MUST have either an EU/UK passport or a Visa that does not require sponsorship.**
Skills Required
- Experience working with CRM systems and producing campaign extracts for CRM-enabled markets
- Experience supporting LEAP delivery and multi-market rollout activities
- Experience with DMS (Dealer Management Systems) integration, synchronization, and troubleshooting
- Experience with LDS (Lead Delivery/Lead Management Service) interface testing and coordination
- Report development, editing, interpretation and validation (including CuPID extract handling for GTB)
- Ability to deliver training and provide post-launch support to new markets
- Experience liaising with local market IT and Service Desk coordination
- Right to work in EU/UK without employer sponsorship (EU/UK passport or visa not requiring sponsorship)
What We Do
Contechs is a strategic partner to the automotive industry, providing innovative design and engineering services to global original equipment manufacturers (OEMs) from concept to production. Guided by the pillars of Design, Engineering, Technology, and Innovation, it works with prestigious OEM brands to deliver next-generation vehicles and connected services, continually driving innovation across the vehicle-development process for global automotive manufacturers and OEM partners.
