Join our Team

We are looking for a compassionate, caring and dedicated Patient Account Representative to join our team and help us continue our tradition of excellence.

Benefits

We pride ourselves in retaining our top talent by offering work environments that support professional development and personal success. Our extensive benefits package includes standard and advantage options. In addition to that we offer:

• Level 4 children's enrichment centers
• Tuition reimbursement
• Career advancement opportunities
• Payactive - Work Today, Get Paid Tomorrow

Job Overview:

This position is responsible for providing outstanding customer service to HRS client patients regarding their outstanding patient due balances. They will work with patients, insurance companies, physicians, office staff, hospital staff, and billing staff to resolve patient inquiries via telephone, in person, correspondence, or electronic mail. They are responsible for making sure that the system is updated appropriately to accurate and timely billing. They are responsible for handling all patient inquiries professionally and timely. This position is also responsible for maintaining and monitoring the day-to-day activities of charity for Hospital and Professional Billing. This position works directly with Supervisor to address and correct problems as it relates to the system and vendor issues for enhanced patient satisfaction. Will work with patients and third party payors to obtain payment on delinquent accounts according to the legal and proper collection techniques. Will work with patients, other departments within the health system, and other contacts to facilitate the financial assistance process according to policies and procedures.

Financial Assistance: Process all Financial Assistance Applications according to policy within 48-72 hours of receiving. Send out missing information letters to patients when the Financial Assistance Application is not complete. Prints all approved and denial letters. Handles all phone, fax, and email inquiries. Prepares account information for appeals committee meeting. Complete Daily/Monthly Charity Spreadsheets. Accurately review and resolve or set deferral for follow-up on outstanding balances in work queues within 7-15 days of account entering work queue. Completing Monthly ACA Reports.

Education and Experience

Completion of High School or GED required. Two to four years' experience in a physician office, hospital registration, collection agency, hospital or professional billing or training at an educational institution that includes medical billing.