Join our growing Team at NIFCO, where our company’s most valuable asset is our employees! NIFCO America is a leading global supplier of functional plastic parts for the automotive industry. NIFCO offers competitive pay, top notch health benefits with low premiums/deductibles, eleven paid holidays, referral bonus, 401K program plus much more... We have a lot of opportunity for growth at NIFCO!
Customer Quality Engineer
Job Summary: Lead and direct customer issues to closure, by facilitating appropriate teams, and problem solving, and providing quality assurance to prevent future quality events.
Essential Functions: (Included the following but not limited to other duties that may be assigned)
Level I:
• Primary interface with customers for quality related concerns
• Coordinate, lead, and facilitate customer requests and audits in a timely manner
• Analyze and interpret drawings, data, manuals, and other materials to determine requirements,
inspection/testing procedures, and path forward to resolve the issue
• Plan and conduct the analysis, inspection, testing requirements/procedure, and integration to assure the
quality of the assigned product or process
• Coordination of sorting and containment activities (internal/external)
• Maintain all related portals, websites, databases, and tracking systems (internal/external)
• Complete appropriate documentation as required, such as 8Ds, 5Ps, 5-Whys, etc…
• Champion continuous improvement efforts to assure continued customer satisfaction
• Ensure that the existing IATF/ISO/etc. quality standards are maintained and followed
• Maintain a positive influence by behaving in a manner that enhances Nifco’s success
Level II:
• All of the above Level I functions plus:
o Lead teams to develop countermeasures for shortcomings to prevent reoccurrence
Level III:
• All of the above Level I & II functions plus:
o Spearhead critical quality issues, and lead teams to eliminate issue reoccurrence.
o Plan and develop all aspects of the quality structure to assure the quality of the project.
o Mentor and train lower level engineers and assist with management functions.
Complete an approved quality or process improvement mechanism once per quarter.
Skills Required
- Ability to serve as the primary customer interface for quality-related concerns
- Ability to coordinate and facilitate customer requests and audits
- Ability to analyze drawings, data, manuals, requirements, and inspection or testing procedures
- Ability to plan and conduct product or process analysis, inspection, and testing
- Experience or ability to coordinate internal and external sorting and containment activities
- Ability to maintain quality portals, databases, websites, and tracking systems
- Knowledge of quality problem-solving documentation, including 8D, 5P, and 5-Whys
- Knowledge of IATF and ISO quality standards
- Ability to lead teams in developing countermeasures and preventing issue recurrence
- Ability to mentor and train lower-level engineers
What We Do
Nifco is a global manufacturer of plastic fasteners, injection-molded components, and assemblies. Founded for industrial applications, it serves automotive, electronics, telecommunications, home-appliance, office-equipment, and fashion industries. Its products connect, bundle, and secure parts while providing plastic’s advantages of being rust-free, lightweight, and easy to handle. Through Nifco America, the company manufactures and assembles parts for automobile manufacturers across multiple production locations.
