The Customer Project Manager V is responsible for managing and coordinating battery energy storage system installation and commissioning projects with a focus on quality, on-time delivery, and high customer satisfaction. This role serves as the primary customer contact and coordinates cross-functional teams to support successful project execution. The position may be performed remotely from home or onsite in headquarters in Tualatin, Oregon and reports to the Service Portfolio Manager.
Customer Project Manager V Job Duties:- Manages and coordinates to ensure completion of battery energy storage system installation and commissioning projects
- Key point of contact for the customer and stakeholders and responsible for the project from inception to completion including post project feedback and evaluation
- Support project planning from pre-sales through post sale installation and commissioning
- Cooperates and works closely with internal and external stakeholders associated with the project
- Responsible for developing project budget prior to sale and managing to the quoted budget through project completion
- Maintains regular communication of project status and potential material changes to the technical requirements, project timeline or budget to ZincFive management
- Supports the integration, planning, and execution with 3rd party equipment
- Ensures a smooth and professional transfer of the project to the designated long term service organization
- Collaborates with Project Managers to provide mutual support as needed
- Organizes and facilitates meetings to ensure smooth project execution
- Contributes best practices to the corporate project management function including processes and SOP’s
- Supports Pre-delivery Inspection or Factory Acceptance Test visits
- Visits assigned projects in the field, up to 25%
- Provides technical support/advice to customers/stakeholders either directly or by coordinating company subject matter experts
- Maintains a database of all project records
- Partners with Sales, Marketing, Operations, Service and Engineering and ensures successful project completion
Job Requirements:- Bachelor’s degree in electrical engineering, power systems, a related field, or equivalent years of experience
- 7+ years of experience in customer project management for power systems or data center background
- Excellent customer management skills for both verbal and written communication
- Proficiency in Microsoft Office as well as other software required for project management
- Excellent attention to detail and accuracy
- Excellent time management and organizational abilities
- Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines
- Excellent interpersonal skills
- Ability to collaborate with multiple partners to drive projects to successful completion
- Ability to coordinate cross-functional teams to ensure the right expertise is available when needed for successful project delivery
- Experience managing changes to project scope, schedules, and budgets, and identifying and mitigating project risks
Preferred Experience/Skills:- PMP certification
- Six Sigma
Key Competencies:
- Attention to detail and accuracy
- Excellent communication skills - verbal and written
- Good judgment with solid decision making
- Customer service orientation
- Teamwork and collaboration
- Continuous improvement
Physical Requirements and Working Conditions:- Work involves extended periods of sitting at a computer, some repetitive motion, and lifting up to 15 pounds occasionally
- Ability to wear Personal Protective Equipment when required
- Ability to travel by air, train, bus and car
- Manufacturing, warehouse, home and office environment
- Must be able to maintain a level state of alertness while performing this job
Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role.
In addition, the successful candidate for this position will become eligible for a comprehensive set of outstanding benefits, including medical, dental, vision, life insurance, 401k, paid sick time, paid time off for vacation, paid holidays, paid community service days, professional/personal learning program, and applicable state/federal paid family leave.
ZincFive is committed to employing a diverse workforce. As an Equal Opportunity and Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status. We maintain a safe workplace and perform pre- employment testing. ZincFive is a participant in E-Verify and receives employment authorization of new hires through Social Security and the Department of Homeland Security databases.
Skills Required
- Bachelor's degree in electrical engineering, power systems, a related field, or equivalent years of experience
- 7+ years of experience in customer project management for power systems or data center environments
- Excellent verbal and written customer management and communication skills
- Proficiency in Microsoft Office and other project management software
- Strong attention to detail and accuracy
- Strong time management and organizational abilities
- Ability to manage multiple projects, prioritize tasks, and meet deadlines
- Excellent interpersonal, collaboration, and cross-functional coordination skills
- Experience managing project scope, schedules, budgets, and risks
- PMP certification
- Six Sigma certification or experience
What We Do
Harnessing The Power of #GoodChemistry to create nickel-zinc battery solutions that are good for business, good for people, and good for the planet. The global leader in innovation and delivery of nickel-zinc batteries, we apply transformational technology and solutions that provide the power to advance the world with less harmful impacts. Battery power is essential to many expanding and emerging technology markets, including data centers, IT, and intelligent transportation. Our patented nickel-zinc electrochemistry offers robust battery solutions for mission-critical applications while ensuring safety, reliability, and sustainability. The Power of Good Chemistry means the power is always on in a world that’s never off.
