About Loop
Loop is on a mission to unlock profits trapped in the supply chain and lower costs for consumers. Bad data and inefficient workflows create friction that limits working capital and raises costs for every supply chain stakeholder.
Loop’s modern audit and pay platform uses our domain-driven AI to harness the complexity of supply chain data and documentation. We improve transportation spend visibility so companies can control their costs and power profit. That is why industry leaders like J.P. Morgan Chase, Great Dane, Emerge, and Loadsmart work with Loop.
Our investors include J.P. Morgan, Index Ventures, Founders Fund, 8VC, Susa Ventures, Flexport, and 50 industry-leading angel investors. Our team brings subject matter expertise from companies like Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and long-standing industry leaders like C.H. Robinson.
About the Role
As a Customer Success Associate, you will be responsible for managing the audit process; ensuring accuracy, automation and continuous improvement to meet our client’s key performance indicators. The Customer Success Associate is directly responsible for reducing overcharges, optimizing invoice management and enabling actionable data for our clients that is critical to their business. You will play a key role in identifying opportunities and ways to improve our products to enhance customer experience and stickiness, working alongside Customer Success Managers, Product and Engineering. Individuals in this role can grow into Customer Success Managers if they demonstrate aptitude and interest in that path. This role is located in Chicago and requires the individual to be in office multiple days per week.
Key Responsibilities
- Oversee and manage the day-to-day audit process for clients
- Proactively identify changes we can make to our internal application in order to improve and enable automation to the audit process
- Partner cross functionally with Customer Success, Engineering and Product to provide critical feedback on the audit process and make suggested improvements
- Analyze freight cost data; identify discrepancies and errors in carrier billing; work with carriers to address systemic issues
- Support customers through managing disputes, claims, and other exceptions related to billing and payment transactions
- Take the perspective of who we serve into everything you do, anticipating client needs, and responding quickly
- Partner with Customer Success Managers to ensure client satisfaction and retention
Experienced Required
- Entry level experience with desire to learn new skills; previous experience in operations, customer service or account management in the logistics/transportation industry is nice to have
- Ability to collect data, analyze results, and draw valid conclusions
- Passion for technology and data
- Obsessive attention to detail
- Proven problem solving results
- Excellent written & spoken communication skills
Benefits & Perks
- Premium Medical, Dental, and Vision Insurance plans, premiums covered 100% for you
- 401k plan
- Unlimited PTO
- Generous professional development budget to feed your curiosity
- Physical and Mental fitness subsidies for yoga, meditation, gym, or ski membership
Great article about freight industry and Why You Should Join Loop
Skills Required
- Entry level experience with desire to learn new skills
- Previous experience in operations, customer service or account management in logistics/transportation
- Ability to collect data, analyze results, and draw valid conclusions
- Passion for technology and data
- Obsessive attention to detail
- Proven problem solving results
- Excellent written & spoken communication skills
Loop (loop.com) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Loop (loop.com) and has not been reviewed or approved by Loop (loop.com).
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Healthcare Strength — Employee-only medical, dental, and vision premiums are fully covered, signaling robust core health coverage. This materially reduces personal premium costs and is positioned as a key part of the package.
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Wellbeing & Lifestyle Benefits — Annual wellness and professional development stipends provide tangible, recurring support beyond base pay. Company offsites further contribute to connection and overall experience.
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Fair & Transparent Compensation — Pay is considered market-competitive for core roles, and some postings include salary ranges that add clarity. Available role-based data points indicate compensation aligned with mid‑market expectations.
Loop (loop.com) Insights
What We Do
AI-powered cost savings for modern logistics
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