Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.
As a Senior Product Associate on the Customer Insights team within Payments Data & Analytics you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success. You will work on day-to-day product execution —prioritizing analytics use cases, managing ad-hoc projects, and ensuring stakeholders (internal and external) receive timely, actionable insights. Ideal candidates are also passionate about building and scaling our next generation of AI powered features and products, with a track record of driving adoption from concept through launch and continuous improvement.
Job responsibilities:
- Expect to build AI conversational analyst to deploy AI into product effectively across different digital channels
- Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
- Considers and plans for upstream and downstream implications of new product features on the overall product experience
- Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
- Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
- Writes the requirements, epics, and user stories to support product development
- Establish product KPIs/OKRs and analytics instrumentation to measure usage, satisfaction, and business impact; run experiments and A/B tests to improve engagement. Optimize adoption to drive desired business outcomes.
- Manage individual product modules and team workstreams to push product initiatives into the market including alternative forms of data delivery and AI capabilities
- Support achieving sales goal targets, supports commercialization by analyzing client target lists, participate in internal and external events, build and maintain competitive intelligence, and identify new data sources to keep the product relevant and differentiated.
- Collaborate proactively with cross-functional teams including engineering, design, sales, and marketing to ensure seamless product delivery and client satisfaction
- Champion customer-centric design and feedback loops, leveraging insights to continuously refine and enhance product offerings
Required qualifications, capabilities, and skills:
- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Proficient knowledge of the product development life cycle
- Experience in product life cycle activities including discovery and requirements definition
- Developing knowledge of data analytics and data literacy
- Technical expertise and experience in data analytics (e.g., SQL or Python) – candidate needs to have the ability to analyze data to make decisions
- Management consulting skillset (problem solving, impact orientation, business understanding, program management, executive presence, top down communication, presentation skills)
- Demonstrate strong business acumen and the ability to translate complex data insights into actionable product strategies
- Exhibit leadership in driving cross-team collaboration and fostering a culture of innovation and continuous improvement
- Apply rigorous prioritization skills to balance competing demands and maximize product impact
- Utilize exceptional project management abilities to deliver products on time and within budget
- Familiarity with AI/ML concepts (supervised/unsupervised learning, evaluation metrics, drift, explainability) and translating them into product features and controls. Familiarity with Evaluation Framework and monitoring for AI use cases
Preferred qualifications, capabilities, and skills :
- Demonstrated prior experience working in a highly matrixed, complex organization
- Bachelor’s degree in a quantitative, technical, or business discipline, Masters in math, statistics, analytics or Business is preferred
- Experience in the payments industry and/or fintech or technology-enabled industries is a plus
- Experience in creating solutions leveraging AI and fluency with the different AI models (OpenAI, Anthropic, Google)
- Excellent communication skills with the ability to articulate complex technical topics to non-technical audiences and build consensus across diverse stakeholders
- Possess a proven track record of launching and scaling data-driven products in a commercial environment
- Show adaptability and resilience in a fast-paced, evolving market landscape
About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Proficient knowledge of the product development life cycle
- Experience with product discovery and requirements definition
- Developing knowledge of data analytics and data literacy
- Technical expertise in data analytics, such as SQL or Python, and ability to analyze data for decision-making
- Management consulting skills, including problem solving, impact orientation, business understanding, program management, executive presence, communication, and presentation skills
- Strong business acumen and ability to translate complex data insights into actionable product strategies
- Leadership in cross-team collaboration and fostering innovation and continuous improvement
- Strong prioritization skills to balance competing demands and maximize product impact
- Project management ability to deliver products on time and within budget
- Familiarity with AI/ML concepts, including supervised and unsupervised learning, evaluation metrics, drift, explainability, and AI use-case monitoring
- Experience in a highly matrixed, complex organization
- Bachelor's degree in a quantitative, technical, or business discipline
- Master's degree in mathematics, statistics, analytics, or business
- Experience in payments, fintech, or technology-enabled industries
- Experience creating solutions using AI and fluency with OpenAI, Anthropic, and Google AI models
- Excellent communication skills and ability to explain complex technical topics to nontechnical audiences
- Track record of launching and scaling data-driven products in a commercial environment
- Adaptability and resilience in a fast-paced, evolving market
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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