Customer Experience Specialist

Posted 3 Days Ago
Be an Early Applicant
New Bern, NC, USA
In-Office
Entry level
Automotive • Retail
The Role
Use CRM and inventory data to match customers with vehicles, create social media content, manage pipelines via BDC/digital portals, and apply consultative selling to guide buyers toward purchases.
Summary Generated by Built In
Join the Team: Sales & Tech Consultant 🚀

Chevrolet Lincoln Volvo of New Bern | New Bern, NC

Still think "car sales" is just suits and cold calls? Think again. We’re rewriting the script on how people buy cars, and we need a Sales & Tech Consultant who is ready to dominate a digital-first market.

 

 

Why You’ll Love It Here

We know the old-school dealership grind isn't for everyone. That’s why we’ve modernized the experience:

  • Tech-Driven Workflow: You won’t be buried in paperwork. We use the latest CRM tools, digital marketing platforms, and AI-driven lead management to help you close deals faster.

  • No Experience? No Problem: We don’t just hire "car people." We hire communicators, creators, and problem-solvers. Our training program is designed to turn your hustle into high-level expertise.

  • The Vibe: A fast-paced, high-energy environment where your input actually matters. We’re a leadership-heavy group that focuses on coaching, not micromanaging.



What You’ll Be Doing
  • Digital Matchmaking: Use our inventory data to find the perfect ride for your clients before they even step onto the lot.

  • Content Creation: Utilize your social media savvy to showcase our latest arrivals (like the new 2025 Silverado RST) and build your personal brand.

  • Relationship Management: Manage your pipeline through our BDC and digital portals to keep your customers engaged and excited.

  • Consultative Selling: Forget the "hard sell." You’re an educator and a guide helping people make one of the biggest purchases of their lives.



What You Bring to the Table
  • The Hustle: You’re self-motivated and love the feeling of hitting a goal.

  • Tech Literacy: You’re comfortable navigating multiple platforms, apps, and data visualizations.

  • Communication: You can talk to anyone—whether it’s via text, DM, video chat, or in person.

  • Growth Mindset: You want a career, not just a paycheck. You’re looking for a path into management and leadership.



The Perks
  • Uncapped Earning Potential: Your paycheck is a reflection of your effort.

  • Benefits: Health, dental, and vision packages that keep you covered.

  • Employee Discounts: Drive the brands you represent.



Ready to level up? Skip the boring cover letter. Apply today and let’s talk about how you can help us shape the future of New Bern Automotive Group.

Skills Required

  • Self-motivated and goal-oriented (hustle)
  • Comfortable using CRM, digital marketing platforms, and AI-driven lead management
  • Tech literacy: navigate multiple platforms, apps, and data visualizations
  • Excellent communication across text, DM, video chat, and in-person
  • Social media savvy and ability to create content/build personal brand
  • Growth mindset and interest in career progression into management
Am I A Good Fit?
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The Company
36 Employees

What We Do

New Bern Auto Group is a premier automotive group serving New Bern, North Carolina, and surrounding areas. They represent five exceptional brands—Chevrolet, Kia, Mazda, Lincoln, and Volvo—across separate dealership locations, offering a comprehensive range of new and used vehicles, trade-ins, and professional auto service, maintenance, and parts.

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