Customer Experience Representative
Position Summary:
The Customer Experience Representative will have frontline ownership of the promise to deliver exceptional customer experiences. All customers are important and should be treated accordingly. CSR will take direct responsibility and ownership for external customer relationships, order entry, and all customer billing. They will professionally interact with customers to provide information in response to inquiries about product, order status, services, and to resolve all customer requests. CSR contributes to being a part if a positive team dynamics through a cooperative work environment, a can-do attitude, and the desire to exceed customer expectations. Remote: East Coast Hours.
Roles & Responsibilities:
Customer Service Department:
- Manage incoming calls, customer walk-ins, and the dynamics of the Diesel Direct front desk.
- Maintain a working knowledge of how to solve customer issues including; questions, pricing, and billing.
- Provide immediate response to customer related inquiries.
- Provide reports and other related sales support as required.
- Maintain scheduling for “Recurring Orders”
- Scanning of daily deliveries to “Billing” for processing
- Maintain hard copy file of all completed deliveries
- Responsible for ordering and maintaining office supplies.
- Ensure quotes and orders are input in a timely manner; meeting deadlines from sales team and customers.
- Check availability on products in stock and when not in stock, communicate with customer on estimated time of arrival time.
- Comply with all company initiatives and policies.
- Perform other related duties as may be assigned from time to time.
Requirements:
- A positive attitude
- Minimum 2 years’ experience within a customer service environment
- Associate degree or related work experience.
- Computer operating skills in Excel, Word, Outlook, Epicor P21, and our corporate CRM.
- Solid organizational and ability to multi-task and to do so with a calm and professional manner.
- Excellent verbal and written communication skills.
- Ability to establish relationships and build credibility with customers.
Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.
Skills Required
- Minimum 2 years of experience in a customer service environment
- Associate degree or related work experience
- Computer operating skills in Excel, Word, Outlook, Epicor P21, and the corporate CRM
- Strong organizational and multitasking abilities
- Excellent verbal and written communication skills
- Ability to establish relationships and build credibility with customers
- Positive attitude
What We Do
Diesel Direct is the nation’s largest mobile on-site fueling company. Since 1998, we’ve been delivering the highest-quality fuels, the next generation of environmentally-friendly fuels, and a family of additives – all scientifically engineered to help optimize engine performance. Supply, delivery, and management are part of our DNA. Technology is what drives our entire business strategy, and as a result, we have streamlined the entire fueling process to bring customers reliability, scalability, transparency, and greater fuel intelligence. As the industry’s leading technology innovation company, we have developed a data-driven solution to the fuel management system which provides customers accurate and meaningful data to assist the management of their fuel consumption, meet regulatory compliance requirements, and exceed the needs of continuously evolving business requirements. Diesel Direct has reinvented the concept of full-service. We provide services for total supply management, all on-site fueling, and fuel intelligence control including tanks, disaster management, Diesel Exhaust Fluid (DEF) replenishment, marine fuel, and specialized generator services. Our strong understanding and dedication to our customers enables us to provide unparalleled service. We are committed to making the Diesel Direct Difference, which means servicing our customers nationally while staying true to our roots and continuing to offer the personal touch and availability of a local business. Diesel Direct has established a corporate culture based on the supply, delivery and management of the fuel delivery process, which starts with our diverse team committed to exemplifying these core values through the work they do every day. We serve any and all industries such as: Food & Beverage Transportation Construction Marine Services Energy & Utilities Entertainment Locamotives Airports Agriculture
