ELEKS Product Design Office is looking for a Senior Customer Experience Expert in Poland, Croatia and Ukraine.
ABOUT THE ROLEWe’re looking for a Senior Customer Experience Expert who designs exceptional end-to-end experiences and knows how to put AI to work in the process.
You’ll own the customer journey across every touchpoint and channel — turning deep research, data, and creative problem-solving into experiences that feel effortless and drive real business growth. But you won’t do it the slow way. You understand how modern AI works, and you build automated, deterministic AI workflows that take the grind out of research synthesis, persona generation, journey analysis, and reporting — so you and your team spend more time on judgment and craft, and less on manual overhead.
If you’re the kind of CX designer who has already built a set of reliable agentic AI workflows into how you work — not gimmicks, but dependable, repeatable systems you use every day — this role was written for you.
REQUIREMENTS
- You’ve already built reliable agentic AI workflows — this isn’t your first experiment
- 3+ years designing complex customer experience solutions across multiple touchpoints
- Demonstrable experience building multiple reliable agentic AI workflows integrated into your own design and research processes
- Experience running practical trainings and facilitating leadership around CX Design
- Experience with both large corporate clients and medium-size businesses
- Experience using customer data and analytics to inform CX decisions
- Experience implementing Voice of Customer programs and analyzing feedback
- Experience in CX Strategy
- You have a track record of building and shipping agentic AI workflows that you use in your own day-to-day processes — not proofs-of-concept, but workflows you rely on and trust
- You can point to several concrete examples of AI workflows you’ve built end-to-end: what problem each one solved, how you made it reliable, and the results it produced
- You understand how AI models actually work — where they’re strong, where they break, and how to design around their failure modes to get consistent, repeatable, deterministic output
- You’re hands-on with agentic / spec-driven AI frameworks such as BMAD, “Superpowers,” or equivalents, and comfortable orchestrating multi-step, multi-agent workflows that hold up in real use
- You treat AI as core infrastructure for how you work — automating research synthesis, persona and scenario generation, journey analysis, and reporting — and you’re always refining and hardening those workflows over time
- You’re a strong CX strategist and designer
- Strategic mindset — you align CX initiatives with overarching business objectives
- Advanced proficiency in customer research methodologies, customer journey mapping, and predictive analytics
- Excellent communication and interpersonal skills, with the ability to influence stakeholders at every level
- Strong storytelling — you can articulate the value of CX work and drive organizational change
RESPONSIBILITIES
- Lead CX initiatives and projects in close collaboration with cross-functional teams, from launch through ongoing optimization
- Develop and implement omnichannel CX strategies aligned with business goals, keeping experiences consistent and coherent across all touchpoints and channels
- Build and run AI-powered workflows that automate and accelerate CX work — synthesizing research, generating personas and scenarios, analyzing journeys, and producing insights — using agentic, spec-driven frameworks (e.g. BMAD, “Superpowers,” or similar) to make those workflows reliable and deterministic rather than ad-hoc
- Apply advanced research methods, journey mapping, and predictive analytics to gain deep insight into customer behavior and inform experience improvements
- Champion customer-modelling techniques to create detailed personas and scenarios that drive empathy and guide design
- Synthesize findings from user research, market research, usability research, data analytics, and secondary research into clear, actionable recommendations
- Facilitate workshops with stakeholders to ideate, collaborate, and co-create solutions
- Lead conceptual design efforts, transforming insights and requirements into innovative, user-centered concepts
- Establish and continuously analyze metrics, customer feedback, and trends to spot opportunities and drive growth
- Deliver compelling reports and presentations that articulate the value and impact of CX initiatives to stakeholders at every level
- Advocate for accessibility, ensuring products and services are inclusive and meet recognized accessibility standards and guidelines
Skills Required
- Built reliable agentic AI workflows integrated into day-to-day design/research processes
- 3+ years designing complex customer experience solutions across multiple touchpoints
- Demonstrable experience building multiple reliable agentic AI workflows end-to-end
- Experience running practical trainings and facilitating leadership around CX Design
- Experience working with both large corporate clients and medium-size businesses
- Experience using customer data and analytics to inform CX decisions
- Experience implementing Voice of Customer programs and analyzing feedback
- Experience in CX strategy
- Ability to point to concrete examples of AI workflows, their problems solved, reliability methods, and results
- Understanding of how AI models work and designing around failure modes for deterministic output
- Hands-on with agentic/spec-driven AI frameworks such as BMAD or Superpowers
- Strong CX strategist and designer with advanced research, journey mapping, and predictive analytics skills
- Excellent communication, stakeholder influence, and storytelling skills
- Advocate for accessibility and inclusive design meeting recognized standards
ELEKS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ELEKS and has not been reviewed or approved by ELEKS.
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Wellbeing & Lifestyle Benefits — Well-being support is positioned as a meaningful part of the package, including mental-health/psychological support and wellness offerings in some locations. Flexible work options (remote-friendly/hybrid and flexible hours) also add day-to-day lifestyle value beyond base pay.
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Leave & Time Off Breadth — Time-off coverage is described as broad, with paid vacation and sick leave plus additional paid days for life events and the option for unpaid days. Sabbatical-like options are also referenced, suggesting additional flexibility for extended leave in some circumstances.
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Equity Value & Accessibility — Long-term rewards include opportunities to buy company shares or convert a yearly bonus into shares. This provides an additional wealth-building path beyond salary for eligible employees.
ELEKS Insights
What We Do
ELEKS is the partner of choice for many of the world's leading enterprises, SMEs and technology challengers. We help businesses elevate their value through custom software development, product design, QA and consultancy services. We deliver high tech innovations to Fortune 500 companies, big enterprises and technology challengers, improving the ways they work and boosting the value they create for the modern world. Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe, the US and UK, provide our clients with a full range of software services. These include dedicated teams, product development, R&D and technology consulting. For more information, please visit: eleks.com
