The Role
As a Customer Engineer, you'll bridge technical problems and client needs in analytics and ML, designing data solutions and ensuring high-quality feature delivery.
Summary Generated by Built In
Customer Engineer - Analytics and ML
Key Responsibilities
Qualifications
Your Expected Progression at Switch:
We're looking for a Customer Engineer who’s deeply passionate about analytics and machine learning (ML). In this role, you’ll be the bridge between technical challenges and client needs—translating real-world data problems into scalable analytics solutions and intelligent ML features. Your work will directly impact the way clients experience and derive value from Switch’s data and ML products.
This is a technical role that leans heavily on data engineering, data science, analytics, and ML infrastructure, while still involving front-end and back-end development and product management. You’ll ensure that features are deployed and delivered to clients with the highest quality and measurable impact. This position touches every part of the Switch ecosystem, making it ideal for someone who thrives in interdisciplinary environments and who’s motivated by improving both internal systems and client outcomes through data-driven solutions.
Key Responsibilities
Client-Focused Analytics Solutions:
Act as the technical liaison for our clients, understanding their data and analytics challenges and transforming feedback into predictive models, dashboards, or automated ML features. You’ll diagnose issues in data pipelines, analytics tooling, and ML workflows, while clearly explaining technical concepts to a variety of stakeholders.
Full-Stack + Data & ML Development:
Work across the full tech stack—both for building user-facing features and analytical tools. Your stack may include SQL, BigQuery, Python (for analytics/ML), and Ruby or modern front-end frameworks. You'll design scalable data pipelines, integrate ML models into production systems, and support experimentation frameworks (e.g., incrementality testing).
Collaborative Innovation with a Data Focus:
Partner closely with our business team to uncover insights from client data, identify common analytical needs, and proactively develop tools like custom dashboards, measurement models, and centralized ML infrastructure. You'll play a key role in shaping our analytics and ML product roadmap.
Qualifications
A Bachelor’s degree in Computer Science, Engineering, Data Science, or a related field.
- At least 2 years of full-stack development experience and 5+ years in analytics, data science, or ML-focused roles.
- Proficiency in SQL and Python, and familiarity with data platforms like BigQuery, Vertex AI, or similar tools.
- Demonstrated experience designing and maintaining scalable, reliable data pipelines and ML models.
- Familiarity with tools like Looker/Looker Studio for reporting, and experience with marketing experiments, ROI modelling, or statistical analysis.
- Strong communication skills with a knack for storytelling through data to both technical and non-technical audiences.
- Experience with agile methodologies, DevOps, and optionally MLOps/DataOps workflows.
- Bonus: Containerization (Docker/Kubernetes), experience with digital marketing analytics, and comfort in startup environments.
Your Expected Progression at Switch:
- Month 1: You’ve met our clients and understand their core data challenges. You've begun monitoring daily data fidelity, assisted with client dashboards and resolved basic pipeline issues. You can independently fix data bugs and write simple predictive models.
- Month 3: You’ve built or optimized pipelines for multiple client-facing metrics, implemented your first client-facing ML feature or experiment, and are helping automate common requests. Your analytical insights are directly influencing onboarding and product success.
- Month 6: You’re independently owning ML and analytics initiatives—from experimentation to deployment. You’re creating internal documentation and tooling that allow teams to self-serve analytics. You’re a trusted advisor on data strategy and contribute regularly to the product roadmap through insight and initiative.
If you're someone who thrives at the intersection of data, engineering, and customer impact, and you're excited to create intelligent data systems and client-facing ML features, we’d love to talk to you. Join us in helping our clients solve complex marketing and analytics problems, while building a team rooted in technical excellence and data-driven decision-making.
Skills Required
- Bachelor's degree in Computer Science, Engineering, Data Science, or related field
- At least 2 years of full-stack development experience
- 5+ years in analytics, data science, or ML-focused roles
- Proficiency in SQL and Python
- Familiarity with data platforms like BigQuery or Vertex AI
- Experience designing and maintaining scalable data pipelines and ML models
- Experience with Looker for reporting
- Experience with marketing experiments and ROI modelling
- Strong communication skills for storytelling through data
- Experience with agile methodologies and DevOps
- Bonus: Experience with Docker/Kubernetes
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Digital marketing is undergoing one of the most significant changes in decades. Switch is first-party data software that helps marketers find their ideal customers. Our mission is to help marketers realize the full potential of first-party data. With Switch, you deliver better returns, stay ahead of competition, and thrive in a privacy-centric world. Our clients achieve +90% match rates and +30% ROAS growth on average. Switch automatically syncs everyday, in real-time - and we do it all without handling sensitive PII. We’re proud to be partnering with some of the most iconic brands and advanced marketing teams across North America. Switch was founded by an ex-Googler, and two executive engineers, who are passionate about helping businesses make better use of their data. Switch is a remote-first company and will hire talented people anywhere in the world.
