Customer Engagement Specialist

Since 1975 Thrasher has been redefining what it means to be a contractor. We are a family owned company with locations across the U.S. specializing in waterproofing, foundations, and concrete repair and we are on a mission to deliver a WOW experience in an industry known for mediocrity. We believe fulfilling work creates fulfilling lives and we back that up by investing in our people, challenging the status quo, and creating real opportunities for growth. We are not looking for someone to fill a seat; we are looking for leaders who want to make an impact.

Mediocre customer experiences. Mediocre hiring processes. Somehow both became the norm. We refuse to be complacent in that. When you apply here, no bots, no ghosting, no black hole. Every application gets reviewed by a real Thrasher employee. If we're serious about redefining this industry, it starts with how we treat the people who want to join it. Refreshing, isn't it?

Unified, relentless, and actually having fun while crushing goals, that's rare these days. It's what we've built here. Every call starts with a homeowner who already reached out to us, never a stranger you're cold-calling off a list. You're never solving anything alone either, this team wins together. And this seat is a launchpad. Our Customer Engagement team has grown into accounting, HR, marketing, inside sales, project management, and more. If you're looking for a team that'll invest in you the way you invest in them, you've found it.

Compensation: 

Average First-Year Earnings: $42,200–$46,500 (base + performance incentives)
Based on $20–$22/hour plus average performance incentives; actual earnings vary based on individual performance.

Hours: Full and part-time positions available

Job Duties: How You Win Everyday

• Connect. Take inbound calls and make outbound calls to help homeowners schedule a free appointment with one of our experts. Every call starts warm, these homeowners have asked for our help.
• Convert. Turn leads into scheduled appointments, and keep those appointments on the books.
• Collaborate. Win together. Back each other up. That's the standard.

You’ll have clear performance metrics around call activity, appointment setting, and conversion. This role is a good fit for someone who enjoys staying busy, talking with people throughout the day, taking ownership of their results, and working toward clear goals. You’ll know what success looks like and have the opportunity to make a measurable impact on the team’s goals.

Qualifications: What You Offer

• Must be at least 18
• Pre-employment screening includes, but isn’t limited to, a felony/misdemeanor background check
• Minimum of 1-2 years of customer service experience
• A history of reliable and consistent job longevity

Benefits for Full-Time Employees: What We Offer

• Medical insurance, dental insurance, flex spending, HSA, vision insurance, and life insurance
• 401(K) Retirement Savings up to a 5% match
• Employer paid life insurance in the amount of $50,000
• Comprehensive paid training
• Career growth and development

Most jobs hand you a headset and a script. This one hands you a team. Apply.

Thrasher Group and their affiliates are an Equal Opportunity Employer. All employment offers are contingent upon the successful completion of a background check. We reserve the right to verify employment history, education, and any other information relevant to the hiring decision.