Customer & Development Operations

Posted One Month Ago
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München, Bayern, DEU
In-Office
Mid level
Artificial Intelligence • Greentech • Software • Energy
The Role
Build a customer-facing operations function: manage a large customer portfolio, spot deployment-ready projects, drive adoption from planning to deployment, build scalable processes, automated workflows and dashboards, and work directly with founders while regularly engaging customers and visiting sites across Germany.
Summary Generated by Built In

You'll stay close to our customer base, spot which projects are moving toward deployment, and make sure Furo is there when they do: turning our planning platform into a gateway for the next stage of our product. You'll work directly with the founders and help build a new function from the ground up.

You'll Have Fun If You Are

Founder at Heart

  • You get energy from building something that doesn't exist yet — no templates, no playbook

  • You thrive wearing multiple hats across sales, customer success, product, and business development

Commercially Sharp

  • You genuinely love talking to customers and are curious about their world

  • People want to say yes to you — whether you're building trust or closing the next step

Data-Driven and Structured

  • You're as comfortable in data (e.g., Supabase or Hubspot) as you are on a customer call

  • You don't just track things, you build systems: scalable processes, automated workflows, dashboards that tell you what to do next

  • You believe that the best commercial instinct is backed by data

You Won't Have Fun If You
  • Are scared of hardware: You’ll build a solid understanding of the energy system on site and stay on top of our integration landscape to get our battery projects running

  • Can't spend half your day talking to customers: this role lives and dies on relationships

  • Feel uncomfortable digging into databases, user stats, or platform analytics

  • Expect top-down instructions: we trust you to figure it out

  • Prefer a typical 9–5: we move fast and take full ownership

  • Don't enjoy being close to customers and partners — we visit sites across Germany

Qualifications
  • Fast-paced environment in your past: top-tier consulting, a hypergrowth startup, or a commercial role in energy or infrastructure

  • Experience in operations-focused roles and managing a large customer portfolio with structured processes

  • C1 German or higher — most of our customers are German-speaking

  • Bonus: Familiarity with energy project development, storage, or grid-connected assets

Perks
  • Super small team, super early → you're not only part of our culture, you will shape it

  • Responsibility from day one → the best idea wins, regardless of who it comes from

  • All the tools you need → Claude, n8n or any other AI subscriptions, whatever helps you build faster

  • Direct customer access → build what matters, see impact immediately

  • Munich-based → work alongside founders solving hard problems together

Skills Required

  • Experience in a fast-paced environment (top-tier consulting, hypergrowth startup, or commercial role in energy/infrastructure)
  • Operations-focused experience managing a large customer portfolio with structured processes
  • C1 German or higher
  • Comfortable with data and platform analytics (e.g., Supabase, HubSpot)
  • Ability to spend large portions of the day on customer calls and build customer relationships
  • Comfortable with hardware and able to learn on-site energy systems and integration landscapes
  • Experience building scalable processes, automated workflows, and actionable dashboards
  • Based in Munich / able to work alongside founders on-site
  • Familiarity with energy project development, storage, or grid-connected assets
Am I A Good Fit?
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The Company
4 Employees
Year Founded: 2023

What We Do

Furo is a Munich-based climate tech company dedicated to the energy transition. They are developing a core product and backend systems for the real-time optimization and forecasting of billions in energy assets. By solving hard problems in the climate tech space, Furo aims to drive a sustainable energy future.

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