Customer Deployment Lead

Reposted 8 Days Ago
Los Angeles, CA, USA
In-Office
150K-170K Annually
Mid level
Artificial Intelligence • Robotics • Software
The Role
Lead the deployment of AI robots across various businesses, ensuring successful transitions and expansions while managing client relationships and travel extensively.
Summary Generated by Built In
About Gerra
We're deploying AI-powered robots that are transforming how businesses acquire and serve customers. Our robots deliver 5x sales increases and 10x reduction in customer acquisition costs. We've proven the model. Now we need someone to scale deployments from 10 to 100+ locations monthly.

The Role
You'll own the moment of truth - when a business transforms from traditional operations to AI-powered customer acquisition. You're not installing machines; you're implementing the future of how businesses operate. Think of yourself as the person who helped businesses actually use their first PCs, not just own them.
Every deployment is a $250K+ annual revenue stream. Your job is to make Day 1 so successful that Day 30 becomes a 10-location expansion.

What You'll Actually Do
  • Deploy 20+ robots monthly across retail stores, hotels, and trade shows
  • Travel 50-75% (Mon-Thu, home weekends)
  • Turn skeptical store managers into champions on Day 1
  • Work with engineers but own the business outcome
  • Create the playbook for deploying at Walmart, Marriott, CES
  • Ensure every robot generates ROI within 30 days
  • Transform pilot programs into chain-wide rollouts
Who You Are
  • You've rolled out technology that changed how businesses operate
  • You know the difference between installation and transformation
  • You can manage a stressed Fortune 500 client at 6am in their flagship store
  • You've done chain-wide rollouts (50+ locations)
  • You see travel as freedom, not burden
  • You can translate between engineers and executives
  • You know that Week 1 determines Month 12
What Success Looks Like
Month 1: Deploy your first 5-unit rollout successfully Month 3: Own 50+ live deployments, 95% satisfaction Month 6: 100+ robots deployed, expansion at every account

The Reality Check
This isn't remote work. You'll be in stores at 5am, hotels at midnight, convention centers on weekends. But you'll also be the person who transformed how Target handles customers or how Marriott delivers service. Real impact, real travel, real equity in the outcome.

Compensation
$150-170K base + up to $50K performance bonus Meaningful equity in a profitable, growing company All travel expenses + keep all travel points/status Work from anywhere when not deploying

Why This Role Matters
Sales sells the vision. You deliver the transformation. Every successful deployment doesn't just generate revenue - it proves that AI robots are the future of business operations. You're not managing installations; you're launching the future at every location.
We're profitable, funded by our own revenue, and growing fast. If you want to be on the ground transforming how America's biggest companies operate, let's talk.

To Apply: Tell us about the most complex rollout you've managed. We want to hear about the 3am crisis you solved, the impossible timeline you hit, or the hostile location you turned into a success story. Include your phone number. We'll call within 24 hours.

Skills Required

  • Experience in technology rollouts that change business operations
  • Ability to manage high-stress situations with Fortune 500 clients
  • Experience with chain-wide rollouts of 50+ locations
  • Strong communication skills between engineers and executives
Am I A Good Fit?
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The Company
8 Employees

What We Do

Gerra builds data infrastructure for Physical AI. We collect multi-modal robotics datasets from real-world deployments — synchronized vision, depth, proprioception, IMU, and audio across humanoids, quadrupeds, and mobile manipulators operating in diverse environments. Our goal: enable embodied AI that can actually operate in the physical world. • Hardware-synchronized sensor fusion (<1 ms precision) • 15+ robot morphologies across retail, warehouses, public spaces • Expert-verified success/failure labels with detailed annotation taxonomy • Data structured for imitation learning, reinforcement learning, and foundation-model pre-training Use it to train and evaluate real-world policies: behavior cloning, policy transfer, long-tail robustness — or deploy your own models on our fleet to collect task-specific data. Gerra is building the dataset layer for embodied intelligence — powering the next generation of physical AI systems.

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