The Customer Acquisition Intern will support Greenwheels' driver acquisition efforts by engaging prospective drivers from an existing lead database and guiding them through the process of joining the Lease-to-Own (LTO) program. This is a telesales-focused role requiring strong communication, persuasion, follow-up, and reporting skills, with success measured by conversion of interested prospects into documented drivers.
- Contact prospective drivers from assigned lead lists.
- Effectively communicate Greenwheels' value proposition and Lease-to-Own offering.
- Assess driver interest and eligibility for the program.
- Conduct structured follow-up calls and engagement activities to drive conversion.
- Respond to driver inquiries and escalate complex issues where necessary.
- Guide interested drivers through the documentation process and ensure they report with all required documents.
- Coordinate and manage driver appointments for documentation and onboarding.
- Maintain accurate and up-to-date records of all driver interactions and outcomes.
- Update acquisition trackers, databases, and CRM systems as required.
- Prepare and submit daily and weekly performance reports.
- Support driver acquisition campaigns and other related initiatives as assigned.
Primary KPI
- Conversion rate from contacted prospect to documented driver.
- Number of outbound calls made.
- Contact rate (% of prospects successfully reached).
- Follow-up adherence rate.
- Accuracy and completeness of driver records and updates.
- Driver appointment attendance rate.
Requirements
- Certificate, Diploma, or Degree qualification.
- Strong verbal communication and interpersonal skills.
- Comfortable engaging prospective drivers over the phone.
- Persuasive, confident, and results-oriented communicator.
- Strong organizational and follow-up capabilities.
- Basic proficiency in Google Sheets.
- Ability to work in a target-driven environment and manage performance metrics.
- Previous experience in telesales, customer service, call centre operations, recruitment, or sales is an added advantage.
We are looking for a confident, proactive, and results-oriented individual who enjoys engaging people, is comfortable making outbound calls, follows up consistently, and can effectively guide prospective drivers through the acquisition and documentation process.
If you are a strong communicator who is motivated by targets and interested in contributing to the growth of electric mobility in Kenya, we encourage you to apply.
Skills Required
- Certificate, diploma, or degree qualification
- Strong verbal communication and interpersonal skills
- Comfort engaging prospective drivers over the phone
- Persuasive, confident, and results-oriented communication
- Strong organizational and follow-up capabilities
- Basic proficiency in Google Sheets
- Ability to work in a target-driven environment and manage performance metrics
- Previous experience in telesales, customer service, call centre operations, recruitment, or sales
What We Do
Greenwheels is a Kenyan electric-mobility and fleet-solutions provider that helps businesses meet ride-hailing, delivery and urban-transport needs with managed electric motorcycle fleets. Its offering combines electric vehicles, fleet-management technology and operational support, while drivers can access lease-to-own bikes, training and ongoing assistance. Partnering with mobility and logistics platforms, the company aims to replace conventional motorbikes with cleaner, quieter, safer and more reliable transport.
