Customer Account Specialist

Posted 13 Days Ago
Be an Early Applicant
Taipei City, TWN
In-Office
Entry level
Artificial Intelligence • Hardware • Automation • Manufacturing
The Role
The Customer Account Specialist manages customer demand streams, coordinates with various ADI teams, analyzes demand patterns, and ensures supply chain alignment.
Summary Generated by Built In

About Analog Devices

Analog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible™. Learn more at www.analog.com and on LinkedIn and Twitter (X).

          

Customer Account Specialist (CAS)

The Customer Account Specialist (CAS) works closely with ADI Account Team to proactively manage all aspects of assigned customer's demand stream with ADI.  Also serves as a liaison between the customer, ADI sales, Franchised Distributor and ADI manufacturing for their assigned customer.  The overall objective of this position is to keep customer requirements and ADI’s supply in line by gathering data and completing required analysis to be shared with external and internal customers.  A successful candidate will be able to deal with a high-pressured environment with rapidly changing data and short deadlines.  Scope includes analyzing customer demand patterns, and partnering with Sales to drive current revenue plan.

Principal Responsibilities: 

  • Interfacing with and coordinating across Business Unit and Manufacturing functions (Sales, Customer Service, Planning/MFG) to align forecasts and revenue plans, facilitating Manufacturing's operational support towards key business strategies/initiatives
  • Build key relationships with ADI’s customers
  • Identify key issues across a broad range of areas and effectively communicate recommendations and findings to executive leadership
  • Directly manage critical supply chain situations, delivering status updates and leading customer meetings (calls and/or face to face)
  • Supply Chain Analysis - understand supply position at each stage of production
  • Drive Global Supply Manager (GSM) interaction with respect to forecasted quantities on the assigned programs
  • Review forecast data submitted by the customer for accuracy and changes, and question the customer on any forecast issues
  • Coordinate the completion of Supply Health reports and share the reports with the customer
  • Maintain the available dashboards for ease of data sharing; review the shipment history and existing backlog and include the additional data with the summary to ADI teams
  • Driving proper purchase backlog coverage from either Direct or Distribution channel that inline with End Customer Backlog and the forecast
  • Assist Sales to submit quotes in system, and sample applications

Requirements:          

  • Bachelor's degree
  • Excellent verbal and written communication skills both in English and Mandarin
  • Organized and a multitasker
  • Strong computer and Excel/ Power Point skills
  • Ability to see situations from a Macro point of view
  • Preferably, experience in Operations or Supply Chain management

Location: Taipei

For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export  licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls.  As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.

Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.

Job Req Type: Experienced

          

Required Travel: Yes, 10% of the time

          

Shift Type: 1st Shift/Days

Skills Required

  • Bachelor's degree
  • Excellent verbal and written communication skills in English and Mandarin
  • Strong computer skills
  • Organized and multitasker
  • Experience in Operations or Supply Chain management

Analog Devices Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Analog Devices and has not been reviewed or approved by Analog Devices.

  • Retirement Support The 401(k) program is described as a standout feature, with company contribution up to 8% of base salary and immediate vesting. This structure strengthens long-term value even when cash compensation perceptions vary.
  • Healthcare Strength Health coverage is positioned as comprehensive, including medical, dental, and vision options along with disability and life insurance. Day-one eligibility and multiple plan choices add to perceived robustness.
  • Leave & Time Off Breadth Paid time off appears broad, with vacation ranging from roughly 17–25 days and increasing up to five weeks with tenure, alongside sick time and paid holidays. Parental leave and related time-off provisions further expand coverage.

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The Company
HQ: Wilmington, MA
20,292 Employees
Year Founded: 1965

What We Do

Analog Devices, Inc. (NASDAQ: ADI) operates at the center of the modern digital economy, converting real-world phenomena into actionable insight with its comprehensive suite of analog and mixed signal, power management, radio frequency (RF), and digital and sensor technologies. ADI serves 125,000 customers worldwide with more than 75,000 products in the industrial, communications, automotive, and consumer markets. ADI is headquartered in Wilmington, MA.

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