Tech Tammina LLC
Job DescriptionWorks closely with the Sales Executives that sold the account to gain a full understanding of the client’s needs.
Organizes, prepares and conducts quarterly business reviews with key executive sponsors within the account to ensure the client’s needs are being met.
Drives customer testimonials and gains customer loyalty so that clients agree to be a positive reference account. Coordinates with marketing to generate mass mailing pieces.
Participates in pre-sales and the customer needs discovery and documentation process.
Performs high impact customer demonstrations based on the customer specific business drivers.
Manages the customer ordering process by coordinating with customer and production department the establish effective product shipment plan. This includes placing orders in Company-specific CRM software to ensure accuracy. Follows up on shipping and any issues regarding the ordering process.
Manages invoices and tracking numbers. Keeps track of MTD and YTD sales numbers.
Relays customer special needs and feature requests to product development liaison as necessary.
Maintains proactive communications (both calls and emails) with customers on a regular basis, as necessary, offering the highest level of attention and support to ensure customer satisfaction.
Handles RMA’s in coordination with the customer’s needs, testing devices and working closely with Customer Service to identify and solve customer issues.
Coordinates with customer and accounting department to determine the best billing structure for the client. Handles credit card activity/accounting issues/pas due or outstanding balances.
Coordinates with customer to develop training and implementation plans to ensure maximum integration into customer’s business model.
QualificationsBachelor's or Higher Degree is required
Additional InformationJob Status: Full Time
Share the Profiles to mahesh(at)tammina.com
Contact: 703-349-1214
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What We Do
Tech Tammina is a blend in implementing Business Processes across onshore and offshore Software Development using Low Code platforms. This phenomenal transition made us a Digital Transformation Company. Tech Tammina contributed their vision on Offshore Outsourcing with its expertise in strategic global delivery models which makes a reliable Outsourcing Software Development Solution provider. Tech Tammina offers services by automating the Business Processes through Automation platforms, resembling RPA (Automation Anywhere, Blue Prism, and UI Path) and Business Process Management platforms (Appian, BPM' online, Mendix). We are engaged in providing Digitalized services through Custom Software & Application Development with Quality assurance and Testing preferences. We deliver our services and innovations through emerging technologies with utmost accomplishment. Our expertise implicates in reducing outlay and increasing the efficiency of the product and service by conveying the strategic advantage of Software Outsourcing and Offshore Software Development for the clients. Software development process with an exceptional and valuable deliverance involves in meeting clientele expectations. Tech Tammina is one of the efficient and flexible global eminent experts in outsourced Custom Software Development with rigorous Quality assurance and Testing measure.. Considering Risk involving and Project failure measures we implement powerful software solutions that meet the client expectations. We look forward to escalating the clientele appreciation for ages to serve for emanating generations.
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