The Role
Supports B2B customers through technical troubleshooting, product installations, configurations, walkthroughs, and implementation documentation. Manages Windows and Linux servers, IIS, databases, cloud environments, networking, load balancers, SSL certificates, and data classification requirements. Collaborates with customers to define scanning scopes, schedules, and classification rules while maintaining SOPs and deployment runbooks. Provides L1/L2 support and may travel to customer or company locations as needed.
Summary Generated by Built In
Job Description: Customer Success Team (Specialist)
Experience: 3 to 5 Years
Business Requirements
- Good Communication Skills which include verbal and non-verbal communication skills.
- Previous Experience in handling multi-geographical clients.
- Good to have experience in the Cyber Security Domain.
- Good interpersonal skills and to be a team player.
- Willing to travel to the customer locations and SISA premises (includes SDC) on-need basis.
- Strong Learning Curve, ability to understand the requirements and support the customers.
Technical Requirements
- Hands-on experience in handling the Windows and Linux Servers.
- Must have experience in the L1/L2 Support/Operations Background.
- Prior knowledge in handling the IIS configurations and supporting the same.
- Good to have prior product installations and configurations experience.
- Ability to understand the customer requirements and support them.
- Ability to provide walk-through about the product to the customers/end-users.
- Basic understanding of the Networking concepts.
- Good to have Cloud Support Experience (Azure, AWS and GCP etc.).
- Strong Troubleshooting and problem-solving experience.
- Good understanding of database concepts and hands-on experience in any of the RDBMS databases (Oracle, SQL Server, MySQL, PostgreSQL etc.).
- Basic understanding about the Load balancers, SSL certificates etc.
- Strong understanding of data classification, discovery tools, and regulatory compliance (PCI DSS, DPDP, HIPAA, etc.).
- Basic scripting or SQL knowledge is a plus
- Create and maintain SOPs, deployment runbooks, and customer-specific implementation documentation.
- Collaborate with customers to define scanning scopes, schedules, and classification rules.
Skills Required
- 3 to 5 years of professional experience
- Strong verbal and non-verbal communication skills
- Experience handling clients across multiple geographies
- Experience handling Windows and Linux servers
- L1/L2 support or operations experience
- Experience with IIS configuration and support
- Basic networking knowledge
- Strong troubleshooting and problem-solving skills
- Understanding of database concepts and hands-on experience with an RDBMS such as Oracle, SQL Server, MySQL, or PostgreSQL
- Understanding of load balancers and SSL certificates
- Understanding of data classification, discovery tools, and regulatory compliance including PCI DSS, DPDP, or HIPAA
- Ability to create SOPs, deployment runbooks, and customer-specific implementation documentation
- Ability to collaborate with customers on scanning scopes, schedules, and classification rules
- Cybersecurity domain experience
- Product installation and configuration experience
- Cloud support experience with Azure, AWS, or GCP
- Basic scripting or SQL knowledge
- Willingness to travel to customer and company locations as needed
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The Company
What We Do
Infosec is a cybersecurity education company that helps IT and security professionals advance their careers and helps employees become safer online at work and home. Its offerings include Infosec Skills, with more than 1,400 hands-on cybersecurity courses and instructor-led certification boot camps, and Infosec IQ, which provides security-awareness training. Its mission is to equip individuals and organizations to outsmart cybercrime.
