Who are we?
Frandsen Bank & Trust is a growing, financially strong, family-owned community bank across nearly 40 communities in Minnesota, North Dakota, South Dakota, and Wisconsin. We provide full-service banking, treasury management, investment, and trust solutions. Since day one, our mission has centered on making decisions locally, empowering employees, and supporting our communities. This commitment to relationship-based service has earned us recognition as Best in Banks by our customers.
Why work here?
Leadership recognizes our people are the reason we succeed. That’s why developing and rewarding our employees is a longstanding part of our guiding principles, called the Frandsen Way. The impact is clear: Employees ranked Frandsen Bank & Trust a Top Workplace on the independent Star Tribune survey for nine consecutive years, and we currently hold the #2 spot in the large company category.
At Frandsen, you can expect stability and meaningful career opportunities across all our departments. Our collaborative culture means employees support one another and make it easy to get things done. Whether you’re experienced in banking or exploring a new career path, there’s a place for you. Join our team and build a career rooted in service, growth, and local impact.
Frandsen Bank & Trust is a growing community-oriented company looking for a full-time Customer Service Representative (CSR) Supervisor to work at our Grand Forks office. The CSR Supervisor is responsible for daily oversight, development, and performance of the team. A high level of professional communication, attention to detail, and technical skills are required to provide quality leadership and customer service.
Job Duties:
- Responsible for initial and ongoing training, development, and coaching of the Customer Service team
- Create a high-performance environment by individually coaching each team member to develop skills and abilities aimed at achieving personal and team goals
- Enforce accuracy standards for all transactions to ensure customer confidence, creditability, and quality experience
- Proactively reach out to customers in-person and by phone to reinforce and deepen relationships
- Maintain a high degree of knowledge of banking products and services
- Consistently make customer introductions to banking partners to grow relationships
Desired Skills:
- Two years of successful teller experience required
- Post-secondary degree in a related field is preferred
- Prior leadership experience preferred
- Strong verbal and written communication skills
- Ability to accept and provide strong coaching and feedback
- Attention to detail
- Proficiency in computers
Skills Required
- Two years of successful teller experience
- Post-secondary degree in a related field
- Prior leadership experience
- Strong verbal and written communication skills
- Ability to accept and provide strong coaching and feedback
- Attention to detail
- Computer proficiency
What We Do
Frandsen Financial Corporation is an interstate bank holding company that owns full-service community banks in Minnesota, Wisconsin, and North Dakota. With over $3 billion in assets, FFC currently operates Frandsen Bank & Trust offices in over thirty-five locations (Member FDIC), along with Bank of Zumbrota and Pine Island Bank, which were purchased in December 2021. FFC was founded in 1982 when Dennis Frandsen purchased Fidelity State Bank in Luck, Wisconsin. Since then, the company has concentrated on acquiring and operating high-quality community banks that provide a wide array of services to their clients. FFC supports its banks by providing data processing, accounting, regulatory reporting, auditing, human resources, policy management, marketing, and other services that allow bankers to spend more time developing relationships with customers. FFC works with its banks to provide excellent service to their customers, to play vital roles within the communities they serve, and to utilize the resources of FFC to develop new business connections. All products and services are provided in a true community banking environment where the customer is cared for in a way that nurtures a long-term relationship.
.png){kind=logo}
