MPS - Customer Support Engineer
This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
Role and responsibilities- As 1st customer contact window to provide service.
- Be able to take duty scheme to support contract customer sustaining.
- Clear understand request from customer, deliver information back for discussion then provide essential support to customer.
- Be able to interface with customer and maintain good relationship between ASML and customer.
- Service Lithography machine(high tech.)
- Installation
- Upgrade/retrofit
- Lens swap
- Application advise
- Travel (Mainly in Asia, WW travel while needed)
- Support oversea projects while needed.
- Provide oversea customer service to while needed.
- Technical issue handling
- Issue update, escalate if needed. analysis, approach, provide solution and perform actions.
- Reporting.
- Issue handover and routing.
- Handover problem or problem aspects to others (2nd / 3rd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports), ensure problem ownership is clear, ensure follow-up.
- Weekend duty (on-site customer) to support contract activities, project or assignment while needed.
Field Service Engineer with BSc degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent experience.
Experienced in technical industry is required and/or semiconductor industry experience preferred.
Experience in using computer applications, including data analysis tools, spreadsheet, and presentation software.
Has complete knowledge on product functionality of the main modules/sub-modules.
Using computer applications, including data analysis tools, spreadsheet, and presentation software.
Diversity and inclusionASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
EOE AA M/F/Veteran/Disability
Need to know more about applying for a job at ASML? Read our frequently asked questions.
Inclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.
Skills Required
- Bachelor of Science degree in a relevant technical field such as electrical technology, mechatronics, or mechanical engineering, or equivalent experience
- Experience in a technical industry
- Experience using computer applications, data analysis tools, spreadsheet software, and presentation software
- Complete knowledge of product functionality across main modules and submodules
- Semiconductor industry experience
- Legal authorization to access export-controlled technology
ASML Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ASML and has not been reviewed or approved by ASML.
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Healthcare Strength — Health coverage is broad and employer‑funded to a significant degree, with multiple plan options plus mental health and wellness resources. Complementary offerings like onsite/virtual care, HSA contributions, and a gym subsidy strengthen the overall medical package.
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Parental & Family Support — Family‑forming benefits include paid parental leave, adoption assistance, IVF coverage, and practical supports like lactation rooms and milk‑shipment for travel. These provisions indicate substantial caregiving support across life stages.
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Leave & Time Off Breadth — Paid time off can reach a high ceiling when combining vacation and company holidays, with accruals increasing by tenure. Flexible workplace policies and a vacation sell‑back option add usability to the time‑off program.
ASML Insights
What We Do
ASML is a high-tech company, headquartered in the Netherlands. We manufacture the complex lithography machines that chipmakers use to produce integrated circuits, or computer chips. Over 30 years, we have grown from a small startup into a multinational company with over 60 locations across Europe, Asia and the US. Behind ASML’s innovations are engineers who think ahead. The people who work at our company include some of the most creative minds in physics, electrical engineering, mathematics, chemistry, mechatronics, optics, mechanical engineering, computer science and software engineering. Because ASML spends more than €2 billion per year on R&D, our teams have the freedom, support and resources to experiment, test and push the boundaries of technology. They work in close-knit, multidisciplinary teams, listening to and learning from each other.
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