About You:
You love great creative and you care whether it works. WITHIN is hiring a Creative Account Manager in New York to run the day to day for a book of consumer brand clients: strong work out the door on time and on scope, tied to results, and accounts that grow. If you work hard, use AI to move faster and want to be the best at what you do, this role is for you.
What You'll Own:
- Day-to-day client communication and the relationship on every account you run
- Creative rounds end to end: brief, feedback, revisions and delivery across static, video and UGC
- Each contract's scope, turnaround commitments and overage terms. Flag scope creep early and price the extra work
- Creative performance: read results with the media team and bring the client the next test
- Growth: spot new work inside existing accounts and build the case with your Account Director
- Speed: use AI every day on briefs, feedback rollups, recaps and research
- Clean project management: every Asana task has an owner and a due date
Qualifications and Experience:
- 3 to 5 years of account management working with creative teams, agency or brand side
- Consumer brand experience (DTC, retail, ecommerce), not B2B or lead gen
- Has shipped paid social and digital creative for channels like Meta, TikTok and YouTube
- Has run client relationships directly, not only supported them
- Can show how they use AI in their work today
- Stable job history
- Based in New York
Nice to Have:
- UGC or influencer programs
- Production experience
- Performance creative testing
What We Look For:
- People who live our values: fight for every inch, wear the bucket when they get it wrong, be real with clients and teammates, and get curious about how to do it better.
Our interview process includes, but is not limited to, the following:
- Excel and Typing Test
We offer a competitive salary and benefits based on education, experience, and skills level, including:
- Unlimited vacation policy
- Monthly Phone Stipend
- Comprehensive Medical, Dental, and Vision insurance options
- 401(K) plan with matching
- Dog friendly office
- Hybrid work opportunity
- Professional Development Program
- Bonus Perk - Seamless allowance
Total compensation based on education, experience, and skills level ($62,400-$110,000)
- Level 1 - Possesses essential capabilities.
- $62,400-$76,870
- Level 2 - Possesses developing capabilities.
- $$76,870-$91,340
- Level 3 - Possesses notable capabilities.
- $91,340-$105,810
- Level 4 - Possesses strong capabilities.
- $105,000-$110,000
About WITHIN
WITHIN is the world's first Performance Branding company, partnering with some of the biggest brands in the world to drive business growth through innovative marketing strategies. Our integrated operating model collapses the traditional marketing silos between creative and media, performance and brand, and across media channels. With a full suite of offerings including media, creative, SEO, Lifecycle, Retail Media, Affiliate and Influencer, we’re able to work with our brand partners in an integrated fashion, allowing us to align marketing strategies back to core business objectives. Client teams at WITHIN are trained on how to always act as a trusted business partner, acting as a fiduciary to client needs above our own.
Teams at WITHIN have the ability to work with iconic brands such as The North Face, Timberland, Ben and Jerry's and Jose Cuervo. Everyone at WITHIN wants to grow and be challenged. It’s a collaborative place made up of small, closely knit and versatile teams that are fast and adaptive to solve problems and build systems.
Check out some of our work!
We weave AI into everything we do, using the latest tech across all teams to innovate, work smarter, and make better decisions. Whether it’s in creative, operations, or anything else, AI helps us level up and do things at a whole new scale. We expect our people to use AI in their daily work, fully embracing it as a critical tool to help us succeed.
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Locations
- New York City: 43-01 22nd St, Suite 602, Queens, NY 11101, United States
- Bogotá: Carrera 14A # 101-47. Bogotá, Distrito Capital de Bogotá 110111, Colombia
- Mexico City: Av. Insurgentes Sur 1082, Piso (Floor) 2, Oficina 2008, Ciudad de México, CDMX 03100, México
Skills Required
- 3 to 5 years of account management experience working with creative teams on the agency or brand side
- Experience with consumer brands, including DTC, retail, or ecommerce; not primarily B2B or lead generation
- Experience shipping paid social and digital creative for Meta, TikTok, and YouTube
- Experience directly managing client relationships
- Ability to demonstrate current use of AI in professional work
- Stable job history
- Based in New York
- Experience with UGC or influencer programs
- Production experience
- Performance creative testing experience
What We Do
WITHIN is a digital-first, integrated media and creative agency that combines performance marketing, brand strategy, media, commerce, and in-house creative capabilities. Its Performance Branding framework aligns marketing objectives across the customer journey to help innovative brands drive measurable, profitable growth. The company works as a trusted business partner for global clients across North America, Europe, and Australia.
