The Role
The Core Operations Lead manages 24/7 autonomous vehicle operations, overseeing shift schedules, vendor relations, and performance reviews to ensure efficiency.
Summary Generated by Built In
Company Description
Service Measure (SM) is a field data collection company founded in 2013 in New York.
We collect data where automation is not possible. We count features, take pictures, make videos, record speech, and scan areas for every detail you need to make more informed decisions. Our field data collection teams are spread across Europe and North America, ready to accept new challenges.
Role Overview
The Core Operations Lead ensures smooth 24/7 autonomous vehicle operations by managing shift schedules, maintaining SLA/KPI compliance, and leading performance reviews. This role oversees vendor relations, resolves operational issues, and delivers data-driven insights to improve efficiency, continuity, and team performance.
Key responsibilities
- Ensure seamless 24/7 AV operations with uninterrupted service.
- Implement and manage efficient shift schedules.
- Monitor SLA compliance and consistently meet KPIs.
- Conduct regular staff performance reviews.
- Develop and execute contingency plans for disruptions.
- Pre-plan and structure all operational activities with precision.
- Keep operational documentation and SOPs up to date.
- Manage vendor relationships in line with program metrics and contracts.
- Hold vendors accountable through performance reviews and issue resolution.
- Build strong partnerships to enhance vendor performance and service quality.
- Evaluate staff capabilities through regular performance reviews.
- Provide mentoring and professional development opportunities.
- Address performance issues with corrective measures and support.
- Foster a positive, collaborative, and growth-focused work culture.
- Prepare and present weekly, monthly, and quarterly business reviews.
- Analyze operational data for trends and improvement opportunities.
- Deliver actionable performance reports to stakeholders.
- Identify and resolve operational issues proactively.
- Develop innovative solutions to boost productivity and efficiency.
- Make sound decisions in high-pressure, fast-paced environments.
Vendor Management
Performance Management
Reporting and Reviews
Problem Solving
Qualifications
- Proven track record managing 24/7 operational environments.
- Strong understanding and application of SLAs and KPI-driven management.
- Demonstrated experience in vendor management and holding vendors accountable.
- Exceptional organizational, planning, and time-management skills.
- Adept at thriving under pressure with a proactive, solution-oriented mentality.
- Strong communication and interpersonal skills to engage effectively across teams.
- Expertise in performance management, including reviews, coaching, and corrective measures.
- Prior experience in the autonomous vehicle industry or a similar field.
- Ability to implement industry best practices and innovative approaches to operations.
Skills Required
- Proven track record managing 24/7 operational environments
- Strong understanding and application of SLAs and KPI-driven management
- Demonstrated experience in vendor management and holding vendors accountable
- Exceptional organizational, planning, and time-management skills
- Prior experience in the autonomous vehicle industry or a similar field
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The Company
What We Do
Terry Soot Management Group (TSMG) is a field data collection company founded in 2017 in Europe. They serve as an operations partner for AI, robotics, and autonomous programs, managing complex data collection and field operations across markets. Their teams count features, take pictures, record speech, and scan areas to provide high-quality data where automation is not possible, supporting clients in making informed decisions.
