Description
Project Managers build long-standing relationships with builders, remodelers, architects and homeowners, seeking to understand their needs and achieve customer satisfaction.
PMs are delivered yearly department goals by the GM and work as a team to establish tasks for themselves, the Product Specialists, and Counter Staff to meet and exceed their target.
After qualification by Counter staff and/or Product Specialist, PMs are the final line of communication for large projects and advanced product information. They are trusted advisors to all customer types but have a strong affinity to become an extension of our CORE customers’ businesses and build on the strength of HLC’s relationship.
GOALS
Retain Top 100 and increase wallet share year-over-year
Engage targeted prospects that fit Hingham Lumber Company's "Better Builder" profile
Mentor, train, and provide direction to the Contractor Sales counter staff and product specialists.
SALES/PROJECT MANAGEMENT - 70%
- Qualify bid customers by standards GM has developed and taught to ensure we are a good fit for their needs, allowing the team to focus on bids that we are best fit to serve.
- Manage progress of all opportunities by reviewing the bid report (created by BDM every Friday) and deliver weekly updates to back BDM/GM.
- Practice dashboard management ensuring all orders, credits, quotes, returns are moving forward.
- Designated PM will assist GM with purchasing of LBM material in his absence
MAINTAIN AND BUILD 44 CUSTOMER BASE - 15%
- Report timely and insightful 44’s to the BDM as directed.
- Monitor 44 customers spending habits, trends to develop team approach to targeting accounts (Customer strat under development)
- Prospect for new business. Review the builders report monthly deliver by the BDM. Discuss as a team (PM’s) any potential new accounts and how to target
PROVIDE LEADERSHIP TO ENTIRE CONTRACTOR SALES TEAM - 15%
- Develop department training with careful attention to new Product Specialists while keeping counter sales in the loop of weekly updates/changes
- Mentor Contractor Sales team, seeking opportunities to help them find ways to back up our efforts to target and maintain our BBY customer.
- Back up the counter staff and product experts when they are short-handed or need guidance.
- Create merchandising to target BBY and share with counter sales to implement.
Requirements
- Ability to size engineer lumber & product accurate documentation
- Ability to read a plan and produce accurate material take-offs, in a timely fashion
- Ability to think through problems using common sense and foresight
- Comprehensive product knowledge & eagerness to continue learning
- Exceptional customer service and communication skills
- Strong listening and interpersonal skills
- Good organizational skills, ability to multitask
- Ability to create and grow relationships with customers internal/external
- Motivated, flexible and innovative
- Ability to promote teamwork within the organization
- A competitive self-starter who manages time and activities with little day to day guidance or interaction from management
- Work independently and resourcefully
- Minimum high school education
- College or professional level education preferred
- Minimum 2-5 years’ experience in similar position
Skills Required
- Ability to size and engineer lumber & produce accurate documentation
- Ability to read plans and produce accurate material take-offs in a timely fashion
- Ability to think through problems using common sense and foresight
- Comprehensive product knowledge and eagerness to continue learning
- Exceptional customer service and communication skills
- Strong listening and interpersonal skills
- Good organizational skills and ability to multitask
- Ability to create and grow relationships with internal and external customers
- Motivated, flexible and innovative
- Ability to promote teamwork within the organization
- Self-starter who manages time with little day-to-day guidance
- Work independently and resourcefully
- Minimum high school education
- College or professional level education
- Minimum 2-5 years' experience in a similar position
What We Do
Hingham Lumber Company is a home improvement and hardware retail provider specializing in lumber and building materials. They offer a comprehensive selection of products including kitchen and bath fixtures, doors, windows, decking, railing, and paint. Serving both homeowners and construction trades, the company provides expert guidance for all building project phases and operates a specialized tool repair service to support its customers' needs.
