Content Strategist III
itD is seeking a Content Strategist III (Launch Readiness) to drive content planning and execution for upcoming WhatsApp product and feature launches. This role plays a critical part in ensuring high-quality, accurate, and user-centric support content is ready on day one of every launch. The ideal candidate will bring strong experience in content strategy, technical writing, and Generative AI content, with a proven ability to deliver high-impact content under tight deadlines in a fast-paced, cross-functional environment.
Location: Remote (U.S. – EST or PST preferred)
Duration: 6months
We provide comprehensive medical benefits, a 401(k) plan, paid holidays, and more.
Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.
Responsibilities
- Plan and scope support content for upcoming product and feature launches in collaboration with cross-functional teams
- Audit existing content, identify gaps, and prioritize updates to ensure launch readiness
- Write, edit, and optimize Help Center articles, chatbot responses, and support content, including content for Generative AI
- Manage confidential pre-launch content, ensuring accuracy and readiness for go-live
- Test and validate content by reviewing pre-launch features and chatbot experiences to ensure accuracy
- Track content readiness, manage timelines, and proactively identify and communicate risks
- Coordinate with localization teams to ensure timely delivery of content across global markets
- Ensure day-one readiness by publishing accurate and accessible content across all support channels
- Drive process improvements and maintain content standards and best practices
Internal Responsibilities
- Attend regular internal practice community meetings
- Collaborate with your itD practice team on industry thought leadership
- Complete client case studies and learning material (blogs, media material)
- Build out material to contribute to the Digital Transformation practice
- Attend internal itD networking events (in person and virtual)
- Work with leadership on career fast-track opportunities
Required Qualifications and Skills
- 2+ years of experience in technical writing or content strategy roles
- 6+ months of experience creating or optimizing content for Generative AI or LLM-based systems
- Strong content strategy and editorial skills, including writing, editing, and improving support content
- Experience planning and delivering content aligned to product launch timelines
- Experience working with content management systems (CMS) and project management tools
- Strong project management skills with the ability to manage multiple concurrent workstreams
- Excellent communication and stakeholder management skills
- Ability to work in fast-paced, ambiguous environments with shifting deadlines
Preferred Qualifications and Skills
- Experience preparing support or help content for product or feature launches
- Familiarity with localization workflows and global content delivery
- Experience collaborating with Product, Product Ops, or Operations teams
- Basic knowledge of data analysis, XML, or AI tools
Education
Bachelor’s degree in English, Communications, or a relevant field, or equivalent work experience required.
Company Description
About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You’ll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints.
The itD Digital Experience: Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow! Visit https://itdtech.com/careers to learn more about what working at itD can mean for you.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. itD is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact us at [email protected] and let us know the nature of your request and your contact information.
Additional Info
Dynamic environment in a culture of respect, empowerment and recognition for a job well done, apply today!
Skills Required
- 2+ years of experience in technical writing or content strategy roles
- 6+ months of experience creating or optimizing content for Generative AI or LLM-based systems
- Strong content strategy and editorial skills, including writing, editing, and improving support content
- Experience planning and delivering content aligned to product launch timelines
- Experience working with content management systems and project management tools
- Strong project management skills with the ability to manage multiple concurrent workstreams
- Excellent communication and stakeholder management skills
- Ability to work in fast-paced, ambiguous environments with shifting deadlines
- Bachelor's degree in English, Communications, or a relevant field, or equivalent work experience
- Experience preparing support or help content for product or feature launches
- Familiarity with localization workflows and global content delivery
- Experience collaborating with Product, Product Ops, or Operations teams
- Basic knowledge of data analysis, XML, or AI tools
What We Do
itD is a different kind of technology and software development consultancy that puts client needs at the center of what we do. We combine the experience of a full-service consultancy with the agility of a specialized firm to help clients reimagine and improve operations and solve challenges unique to their business. Founded in 2005, we are headquartered in Silicon Valley and are honored to have long term partnerships with many of the world’s leading enterprise technology firms. With onshore, nearshore and offshore capability centers we are able to provide seamless global reach. We define ourselves by solving the toughest challenges in business. To tackle these challenges, we deploy the best people armed with the best technology to help our clients by enabling next-generation experiences, transforming tech operations, leveraging BI and analytic depth to convert data to advantage, delivering advanced DevOps and software development services and unlocking the potential of AI. Our mantra as itD is “Innovate Transform Deliver” and as a proud woman- and minority-owned business, we are focused on delivering a unique perspective and approach that attracts a robust and diverse talent pool. We believe this diversity of talent, thinking and perspective leads to better outcomes for our clients and a positive impact in our communities through our focus on giving back initiatives. We invite you to bring us the challenges no one else can solve. Because while other firms might give up, pivot, or pass… Impossible drives us. Certified Woman Owned - WBENC
