Job Title: Content Quality Reviewer
About Us: iFixit is the nexus of a global community showing people how to fix the things they own. We believe that we can make the world better by empowering people to take control of the things they own. We are the world's foremost experts in repair, and we've set the gold-standard for online repair documentation. Every day we help thousands of people fix their stuff, and we’re on a mission to help millions more.
About the role: iFixit is building out repair manuals for thousands of products — the hub where people find repair guides, user manuals, troubleshooting help, and specs for the thing they're trying to fix. We're looking for detail-oriented reviewers to check product catalog, repair and troubleshooting content for accuracy, clarity, and usefulness. We draft information with AI tools using information sourced from manufacturer manuals. Your job is to make sure it's correct, helpful, and safe for real people to follow.
This is focused, independent, repetitive work. If you like working through a queue, catching what others miss, and seeing a measurable impact on quality, this is a good fit.
What you'll do:
- Review repair content against a structured scorecard (accuracy, completeness, clarity, helpfulness)
- Flag factual errors, unsupported claims, missing or wrong specs, and guidance that could be unsafe
- Cross-check content against the source user manual and other reference material
- Suggest corrections or rewrites where content falls short
- Log findings consistently so patterns can be fixed upstream
- Hit a steady daily/weekly review volume
What we're looking for:
- You're a fixer — you've done your own repairs, know your way around a hardware store, and can spot when a step wouldn't work in real life
- An unusually broad understanding of the world of things, from the benefits of brushless motors to the nuances of oil viscosity
- Strong attention to detail — you notice the small stuff
- Ability to sit with a repetitive task and stay focused and consistent over long stretches
- Comfort reading technical documentation (service manuals, troubleshooting flow charts, wiring diagrams, and spec sheets)
- Clear, concise written communication
- Reliable, self-directed, and comfortable working with minimal supervision
- Basic proficiency with browser-based tools and spreadsheets
Nice to have:
- Experience with QA, proofreading, editing, content moderation, data annotation, or similar review work
- Familiarity with consumer electronics, appliances, and hands-on repair
- Understanding of what makes web content useful (SEO or web publishing background)
- Prior experience evaluating AI-generated content
- Interest in iFixit's mission / right to repair
Background on iFixit: We are the leading internet destination for repair, and the champions of the Right to Repair political movement. Our work is reshaping the electronics industry, and manufacturers are rapidly shifting to build repair supply chains. We’re going to provide the logistics and technology they need to do so.
iFixit is an ambitious organization: We are an e-commerce company, a how-to instruction publisher, a tool maker, and a public advocate.
We provide repair supply chain support to Microsoft, Google, Motorola, Samsung, Logitech, and more. We provide technician training for Home Depot’s power tool rental fleet. iFixit is the largest online resource for hospital equipment repair information. And more!
Our ambition is nothing short of making repair the default behavior for society. We are a catalyst shifting the world to a circular economy, and we need your help to do it.
Diversity Statement: When you go to a website like iFixit and scroll through the guides, it's easy to forget that there are tons of real people keeping all those bits and bytes running smoothly. But there are literally dozens of us! We're a diverse team, split between two continents—but we're united by a love of tinkering and repair.
iFixit is proud to be an equal opportunity employer. Because we are trying to everyone to fix every thing, we need a team as diverse as our online community. We believe that it takes people of all backgrounds to help us fix the world. Therefore, iFixit does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as protected veteran, status as an individual with a disability, or any of the other important characteristics that make us unique and valuable. iFixit participates in E-Verify.
iFixit is committed to creating a diverse team—not only in who we hire—but through creating a supportive environment for all of our team members based on mutual respect and inclusivity.
To Apply: Send us your resume, as well as a cover letter explaining why you want to work for iFixit and why you're the ideal candidate for the job. We look forward to hearing from you!
This is a contract job with the possibility of being hired as an employee after 6 months.
Skills Required
- Hands-on repair experience and familiarity with hardware stores
- Broad understanding of products, tools, and repair concepts
- Strong attention to detail
- Ability to perform repetitive work while maintaining focus and consistency
- Comfort reading service manuals, troubleshooting flow charts, wiring diagrams, and specification sheets
- Clear, concise written communication
- Reliable and self-directed work style
- Comfort working remotely with minimal supervision
- Basic proficiency with browser-based tools and spreadsheets
- Experience with QA, proofreading, editing, content moderation, data annotation, or similar review work
- Familiarity with consumer electronics, appliances, and hands-on repair
- Understanding of SEO or web publishing
- Prior experience evaluating AI-generated content
- Interest in iFixit's mission and right to repair
What We Do
Fixit is a global community of people helping each other repair things. We believe that repair reduces e-waste, saves people money, and teaches engineering. Fixers from all over the world have helped us write thousands of repair manuals for everything from cellphones to appliances to clothing. Why do we do it? Because most companies—even those that make great products—don’t provide repair parts or repair documentation. Too often, people don’t have the means to repair their broken stuff and needlessly buy new things. We want to stand up against the throwaway culture. Everyone should have the right to maintain and fix what they own. And we need everyone's help to do so. Nobody knows how to fix everything—but that’s okay. Most people know how to fix something. Maybe it’s a scooter, a game console, or a stapler. Show us what you know. Collaborate with other fixers everywhere. Join the millions of people who are fixing their things. Write a repair guide, participate in our forums, and tell us your stories. It’s time that we reconnect with our things, understand how they work, and make them useful for as long as possible before we safely recycle or repurpose them. Together, we can repair the world—one repair manual at a time.
