Every online shop has returns. Most treat them as a cost. We help brands turn them into a better customer experience, more exchanges instead of refunds, and less work for their teams.
400+ brands run their returns on 8returns, including Tommy Hilfiger, Reebok, Fielmann and OACE. We're a small team in Berlin where everyone owns their projects end to end, with few meetings, short decision paths and direct feedback.
The roleYou'll be the first person at 8returns who works on content full-time. You'll own our content across all channels, from LinkedIn and video to the website and product launches. Most of it will be in German, and you'll work directly with the founders.
What you'll doMake short videos: explainers, customer stories and a look at how we work.
Run our company LinkedIn and help the founders post on their own profiles.
Write our newsletter and grow its readership.
Plan and create the content for product launches and new features, together with Product.
Talk to Sales and Customer Success to find topics, and turn customer conversations into content.
Come up with formats you can repeat, and post regularly.
Look at the numbers to see what works, and change course when something doesn't.
Native-level German, written and spoken. You'll write most of our content in German. Fluent English on top.
1–3 years of experience in content, social media or marketing.
You've built an audience or grown an account before. It doesn't have to be a huge one.
High agency: you see what needs doing and get it done without being asked.
You write well and know what good content looks like.
You can film and edit a video yourself and are fine being on camera.
You know LinkedIn and short-form video well.
You use AI tools in your daily work.
You don't have to tick every box. If this sounds like you, apply.
What we offerCompetitive salary
Fully remote, with regular team meetups
Responsibility from day one, and the chance to lead content at 8returns as we grow
Intro call (15 min)
Deep dive (60 min)
Call with our founders (30 min)
Paid trial day
Skills Required
- Native-level German, written and spoken
- Fluent English
- 1-3 years of experience in content, social media, or marketing
- Experience building an audience or growing an account
- Strong writing skills and understanding of effective content
- Ability to film and edit videos independently
- Comfort appearing on camera
- Knowledge of LinkedIn and short-form video
- Experience using AI tools in daily work
- High agency and ability to work independently
What We Do
The self-service returns center for eCommerce stores that want to automate their returns process and improve their customer experience.
