DiverseLynx is a leading provider of information technology, consulting, application, IT infrastructure and Recruitment services provider headquartered in NJ
Job DescriptionRole: Content Copywriter Specialist
Orlando,FL 32821
Essential Job Functions:
3+ years of experience managing and administering multiple modules of Clarity, ideally in a SaaS environment.
• Work with internal business customers to identify, prioritize and document business requirements.
• Leverage CA PPM functionality to meet business/user needs.
• Provide technical specifications, test plans and implementation strategies .
• Research and evaluate technical/functional solutions within the application and recommend the most efficient, cost-effective and innovative solutions.
• Project Manage small to medium project initiatives.
• Adhere to SLDC through the various lifecycle stages from business need through design and delivery, ensuring that goals or objectives are met according to the business need.
• Provide User Support and training for an existing applications.
• Rotational 24x7 production support responsibilities in support for Software as a Service and custom developed applications.
• Work with extended IT team to coordinate upgrades, patches, and resolve any cross functional issues .
• Communicate to Project Manager with efficiency and accuracy any progress or delays.
• Engage in out-of-the-box thinking to provide high value to customers.
• Create ad-hoc queries and reports using Jaspersoft .
• Attend project-related meetings as needed.
• Communicate regularly with management on incidents and project initiatives.
• Engage with SaaS vendor for troubleshooting and escalations of issue.
• Coordinate with and manage 3rd party ad-hoc support vendor for advanced technical support or completion of small projects.
• Adherence to incident management process (includes, incident creation/update/closure, RCA and action item follow-up) •
• Perform other duties as assigned Requirements:
Requirements :
• 3+ years of experience managing and administering multiple modules of Clarity, ideally in a SaaS environment.
• Thorough understanding of Resource Allocation and Management best practices •
• Thorough understanding of Portfolio Management best practices
• Minimum of 3+ year's experience with RDBMS database and developing SQL queries •
• Ability to do advance configuration in SaaS application based on customer's requirements •
• Experience to create and present Proof of Concepts based on new functionality
• Proven experience of staying current with the vendor release and roadmaps •
• Experience supporting Commercial off the Shelf and Software as a Service Application.
• Proven experience in managing small to medium projects Good .
• working knowledge of JasperSoft and SSRS SQL Reporting Services Experience following and executing formal Change Management procedures for implementing application changes into the Production environment .
• BA/BS in Business, Computer Science, or equivalent work experience •
• Expertise with MS Office Suite, including MS Project •
• Experience in GEL, workflow, XOG, NSQL.
• Experience in CA PPM Configuration, CA PPM Data Model, CA PPM Portlets, and CA PPM Reporting
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Skills Required
- 3+ years managing and administering multiple modules of Clarity/CA PPM
- Experience in a SaaS environment
- Thorough understanding of Resource Allocation and Management best practices
- Thorough understanding of Portfolio Management best practices
- 3+ years experience with RDBMS and developing SQL queries
- Ability to perform advanced configuration in SaaS applications per customer requirements
- Experience creating and presenting Proof of Concepts
- Experience supporting commercial off-the-shelf and SaaS applications
- Proven experience managing small to medium projects
- Working knowledge of Jaspersoft and SSRS (SQL Reporting Services)
- Experience following and executing formal Change Management procedures
- BA/BS in Business, Computer Science, or equivalent work experience
- Expertise with MS Office Suite, including MS Project
- Experience with GEL, workflow, XOG, and NSQL
- Experience in CA PPM Configuration, CA PPM Data Model, Portlets, and Reporting
- Rotational 24x7 production support responsibilities
- Provide user support and training for existing applications
What We Do
Diverse Lynx is an AI-native IT firm and staffing agency headquartered in Princeton, NJ. Established in 2002, the WBENC and NMSDC certified company provides consulting, solutions, and proprietary products across various domains, including technology, healthcare, and life sciences. They specialize in information technology, IT infrastructure, and contingent workforce services, leveraging a global team of over 1,600 associates to support enterprises.
