Content & Communications Manager (53656)

At Boys & Girls Clubs of Chicago (BGCC), we believe every young person deserves a safe place to belong, caring mentors who believe in them, and opportunities to discover their potential. Our Clubs support children and teens across Chicago through enriching experiences, meaningful relationships, and everyday encouragement. We are looking for someone who believes in this mission and finds joy in visiting our Clubs, connecting with young people, and sharing their stories with care and authenticity.

BGCC seeks a motivated content and communications professional to join our team, reporting directly to the Vice President of Marketing and Communications.

The Content and Communications Manager will collaborate with all departments to research, develop, and write content for print, digital, and social media platforms, effectively conveying BGCC’s story. This role ensures consistent and accurate messaging about BGCC and its community impact across all channels and stakeholders.

This position helps define the organization’s tone and voice through editorial content, including emails, social media posts, newsletter stories, brochures, marketing collateral, and other communications. The Manager will identify and develop compelling stories that inspire engagement with Boys & Girls Clubs of Chicago. Content will address a range of BGCC-related topics and must be produced under tight deadlines.

This role requires a creative self-starter who takes initiative and manages projects from conception to completion. Strong grammar and writing skills are essential.

Position Summary: 

• Partner with the Vice President of Marketing and Communications to develop and execute annual content and communication plans.
• Serve as the primary storyteller by writing, reviewing, and editing content for all communication channels, including social media, marketing collateral, emails, video, and direct marketing appeals.
• Implement the social media strategy, including content development, posting, and analytics.
• Conduct interviews with Club members and staff to develop profiles for marketing materials. Approach conversations with young people in a warm, respectful, age-appropriate manner that helps them feel comfortable and heard.
• Identify photography and video needs to enhance marketing assets, assist with filming and photography, and oversee the archiving of all digital assets.
• Produce a range of content deliverables, such as articles, social media posts, videos, website content, presentations, infographics, and media relations materials.
• Ensure message consistency across all channels by developing and maintaining a unified organizational voice in line with brand standards.
• Demonstrate editorial skills by writing, presenting, modifying copy, and proofreading materials.
• Contribute to and help maintain the editorial and master calendar.
• Assist with additional marketing and communications duties as needed, including writing, editing, proofreading, media and public relations support, and developing speeches, presentations, and talking points.
• Collaborate with external BGCC partners to create special initiatives and develop donor-specific marketing assets.
• Manage the website by creating digital content, maintaining the site, and analyzing web traffic.
• Collaborate with Club staff and the Operations team to develop communications supporting Club initiatives, such as membership drives, summer camp registration, and fundraisers.
• Act as a brand steward by upholding brand and trademark standards and ensuring consistency across all projects.
• Enhance operational efficiency by helping establish and refine workflow processes as needed.
• Support the Advancement team with events as needed.
• Perform other duties as assigned by the Vice President of Marketing and Communications.

Requirements:

• Bachelor's degree in English, communications, public relations, journalism, marketing, or a related field, or equivalent experience required.
• Minimum of three years of experience in editorial, content strategy, or content curation roles.
• Background in journalism, public relations, communications, or professional writing and storytelling.
• Excellent writing and video editing skills, with the ability to adapt to various styles and voices. Writing samples required.
• Strong interpersonal and communication skills, with keen attention to detail.
• Ability to interact comfortably and naturally with children and teens of different ages and backgrounds, build rapport, and make Club visits a positive experience.
• Advanced computer proficiency, including Adobe Creative Suite, Microsoft Office, and video editing software.
• Proficient in using social media platforms such as Instagram, LinkedIn, Facebook, and TikTok.
• Skilled at translating complex content into engaging messages tailored to the target audience.
• Ability to align marketing and communications tactics with broader organizational strategies.
• Demonstrated ability to work collaboratively within a team and maintain a service-oriented approach.
• Capable of working independently while regularly updating management on progress.
• Proven ability to multitask, prioritize assignments, and meet tight deadlines.
• Willingness to work a flexible schedule, including evenings, occasional weekends, and event hours.
• Ability to work well under pressure; adaptable to changing priorities, with a demonstrated ability to mobilize resources and act quickly.
• Demonstrated sensitivity and discretion when telling stories involving children, families, and challenging personal circumstances, with sound judgment about privacy, dignity, consent, and appropriate content.

Other Requirements:

• Must have a valid IL driver’s license and reliable transportation.
• Local travel to our nine Club locations throughout Chicago (three times per week) and to meeting and event locations is required.

Boys & Girls Clubs of Chicago offers a comprehensive benefits package designed to support your health, well-being, and future.

• Health Coverage: Includes health, dental, and vision insurance to ensure you and your family have access to essential care.
• Paid Time Off (PTO): Generous PTO policy, including paid holidays, to help you recharge and maintain a healthy work-life balance.
• Employee Assistance Plan: Our EAP offers access to counseling services, resources, and referrals, ensuring you have the tools you need to thrive in all areas of life.
• Life Insurance: Life insurance coverage to provide peace of mind.
• Retirement plan:  The 401(k) plan, including employer contributions after 1 year of service.
• Professional Development: Take advantage of ongoing professional growth opportunities through workshops, training programs, and other learning initiatives.
• We foster a supportive and inclusive environment where everyone is valued and respected. We are committed to promoting diversity, equity, and inclusion at every level of the organization.