Responsibilities:
Team Leadership & Performance Management
Lead, coach and manage the AML and onboarding team to deliver timely, accurate and risk-based review outcomes.
Allocate workload, monitor productivity, manage service levels and ensure timely closure of AML reviews, onboarding cases, service requests and escalations.
Set clear performance expectations, provide feedback, identify capability gaps and support team development through coaching, guidance and knowledge sharing.
AML Review, Governance & Escalation Oversight
Review / Oversee quality CDD / ECDD, SOW / Source of Funds and transaction risk reviews, ensuring review rationale, documentation and escalation decisions are robust and defensible.
Review and guide complex or higher-risk cases, including material SOW gaps, suspicious transaction indicators, sanctions / adverse news considerations and unresolved corroborative documentation issues.
Ensure effective tracking, governance reporting and audit trail maintenance for AML reviews, remediation actions, escalations and management updates.
Stakeholder Engagement & Process Improvement
Partner frontliners, Compliance, Operations and product stakeholders to resolve issues, clarify requirements and drive consistent application of AML and onboarding standards.
Identify recurring control, service or operational issues and implement workflow, productivity and quality improvements to strengthen efficiency and risk management outcomes.
Requirements:
Qualifications
- Bachelor's Degree, preferably in in Finance, Business or Accounting
Professional Qualification and/or Regulatory, Licensing Requirements
- Professional certifications such as CAMS, ICA will be an added advantage
Relevant Work Experience
- Minimum 7 years of relevant experience in customer due diligence within a Singapore banking / financial services environment
- Hands-on experience reviewing higher-risk customer profiles, SOW documentation, complex customer narratives, transaction activity, ECDD cases, escalation memos or potential suspicious transaction indicators
- Experience supporting AML quality uplift, review standards, process improvement, training or governance reporting is advantageous
- Prior experience leading or supervising a team, managing workload, monitoring service levels, reviewing case quality and coaching staff is preferred
Core Competencies
Strong AML/CFT judgement across CDD / ECDD, SOW / SOF, customer risk profiling, transaction review and escalation assessment
Good operational control mindset, with ability to manage SLA performance, workload prioritisation, service quality and issue resolution
Clear written and verbal communication, including ability to articulate risk rationale, management updates, escalation points and stakeholder guidance
People leadership, coaching, performance management and ability to build team capability
Strong governance discipline, audit readiness, documentation quality, remediation tracking and reporting capability
Continuous improvement mindset, with ability to identify root causes, streamline workflows and improve review quality and service delivery outcomes
Skills Required
- Bachelor’s degree, preferably in Finance, Business, or Accounting
- Minimum 7 years of relevant customer due diligence experience in a Singapore banking or financial services environment
- Hands-on experience reviewing higher-risk customer profiles, source-of-wealth documentation, complex customer narratives, transaction activity, ECDD cases, escalation memos, or suspicious transaction indicators
- Strong AML/CFT judgment across CDD, ECDD, source of wealth, source of funds, customer risk profiling, transaction review, and escalation assessment
- Operational control experience managing SLA performance, workload prioritization, service quality, and issue resolution
- Clear written and verbal communication skills for risk rationale, management updates, escalation points, and stakeholder guidance
- People leadership, coaching, performance management, and team capability-building skills
- Strong governance, audit readiness, documentation, remediation tracking, and reporting capabilities
- Continuous improvement experience identifying root causes, streamlining workflows, and improving review quality and service delivery
- Experience supporting AML quality uplift, review standards, process improvement, training, or governance reporting
- Prior experience leading or supervising a team, managing workload, monitoring service levels, reviewing case quality, and coaching staff
- Professional certifications such as CAMS or ICA
CIMB Singapore Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CIMB Singapore and has not been reviewed or approved by CIMB Singapore.
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Fair & Transparent Compensation — Pay is considered fair to decent for many roles, with overall satisfaction influenced by department and team context. Feedback suggests base salaries often feel acceptable relative to regional banking norms.
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Healthcare Strength — Benefits are commonly described as good, with standard health, dental, and vision coverage. Feedback suggests these core offerings help make the overall package feel acceptable for many employees.
CIMB Singapore Insights
What We Do
CIMB Singapore is a leading universal bank operating in ASEAN's global financial gateway. Leveraging CIMB Group's extensive regional network and resources, it provides a comprehensive suite of conventional and Islamic banking solutions curated to a wide range of financial needs. The bank serves both individual and business clients, offering retail, commercial, and corporate banking services, and specializes in bridging markets across the ASEAN region.
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