- Manage day-to-day community engagement across all social media platforms, including comments, direct messages, and mentions.
- Respond to high volumes of community interactions in a timely, professional, and brand-aligned manner, ensuring consistency in tone of voice.
- Plan, schedule, and publish content across multiple social media platforms, ensuring posts go live accurately and in line with the content calendar.
- Monitor brand conversations, sentiment, and industry trends using social listening tools such as Brandwatch, Sprinklr, Meltwater, or similar platforms.
- Identify audience insights, recurring themes, and engagement patterns, and translate them into actionable recommendations for content and strategy teams.
- Prepare and deliver structured performance reporting on a weekly, monthly, quarterly, and annual basis, covering community engagement, sentiment analysis, and key trends.
- Escalate sensitive, high-risk, or reputational issues to relevant internal stakeholders in a timely and controlled manner.
Requirements
- 2-4+ years in community management, social media, or digital engagement roles in fast-paced environments.
- Degree in Marketing/Communications or similar preferred, with strong teamwork, judgment, and a proactive, calm approach under pressure.
- Strong understanding of Instagram, TikTok, X, LinkedIn, YouTube and Facebook, including engagement and best practices.
- Experience with tools like Brandwatch, Hootsuite Insights, or similar with ability to extract insights.
- Experience scheduling, publishing, and managing posts across multiple platforms.
- Strong English & Arabic writing skills, with ability to manage high-volume comments/DMs while maintaining tone and accuracy.
What We Do
Chain Reaction is the Middle East’s leading digital performance marketing agency, pioneering as the first of its kind in the MENA region. Today, the company is renowned for harnessing superior technology and designing innovative digital strategies that give clients a competitive edge. The company offers unrivaled expertise and exclusive partnerships that cannot be found elsewhere. Chain Reaction offers cutting-edge approaches in search engine optimization, pay-per-click advertising, social media and display advertising, mobile marketing, content marketing, and web analytics. Chain Reaction’s global influence has grown beyond its headquarters in Dubai to include branches in Amman, Abu Dhabi, Riyadh. As a founding partner of Yamondo, a performance alliance that brings together top marketing agencies spanning the globe, the company offers its clients the best-specialized services the world has to offer and ensures success in any market. Chain Reaction helps businesses scale their brand visibility and increase revenue from their online channels. The agency’s comprehensive and bespoke packages allow clients to analyze, react, and optimize their impact in the digital marketing space. Chain Reaction’s Strategic Partnerships • The 1st MENA agency selected as a Google Analytics Premium Partner • The only MENA representative for China’s Baidu and Russia’s Yandex • A founding partner of Yamondo, an alliance of 14 leading agencies worldwide
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