Communications Specialist-EMT

Position Summary

The Department of Emergency Medicine, Innovative Practice maintains a 24/7/365 telemedicine and communications center. The purpose of this center is to coordinate and document care via telemedicine and facilitate the concierge and event medicine practice. Most calls are inbound from ships, aircraft, and remote sites/bases around the globe. In addition, the communications center serves as a single point of contact for our event and concierge medical practices.

We are currently seeking an Operations Specialist-EMT for all shifts. Night shift receives a differential on top of advertised pay band. The primary purpose of this position is to staff the communications center, however, this position can also be used to staff events for medical standby coverage.

As an Operations Specialist-EMT you will need to:

• Facilitate telemedical interactions between patients/clients and medical providers
• Document and accurately scribe medical communications
• Follow up with patients/clients as needed
• Work toward solutions to client issues in a timely and appropriate manner
• Prioritize job duties while utilizing excellent customer service skills and a positive attitude.
• Be a nationally certified EMT with current CPR for healthcare providers (AHA, ASHE)
• Be deft at computers and typing
• Performs intake of initial demographic data
• Be confident in their medical terminology
• Work within standard operating procedures and follow defined algorithms
• Believe in customer service
• Must have excellent verbal and written communication skills
• Cooperates and communicates well with others
• Assist in program maintenance activities
• Demonstrate good judgment and good critical thinking skills
• Other duties as assigned

Complexity and Judgment

Work consists of a number of complex and diversified duties. The Operations Specialist-EMT makes decisions while following standard policy/procedures. A supervisor is consulted in unusual situations and/or where there is an exception to policy and standard procedure. The Communications Specialist/EMT will have contact/interaction with personnel in other departments, personnel in other departments and individuals and groups from outside the MFA.

Minimum Qualifications

Education

• A high school diploma or an equivalent combination of training and experience.

Licensure

• Current and valid BLS, NREMT and AHA/ASHE CPR certification 

Experience

• A minimum of 1 year of experience in an emergency response position such as an EMT-B or a communications center
• Strong working knowledge of basic computer systems, particularly Microsoft Word and Excel.

Physical Requirements

• Sit or stand for extended periods of time in office and field settings.
• Bend, stoop, crawl, and walk on uneven surfaces.
• Must be able to move 100 pounds to a height of 4 feet and carry 100 pounds a minimum of 6 feet.
• Regularly exposed to healthcare settings that may require personal protective equipment.

About GW MFA

MFA physicians provide comprehensive patient care, offering one practice for the whole person with 52 medical and surgical specialties. As members of the GW School of Medicine and Health Sciences faculty, MFA providers are teachers and mentors for medical students, residents, fellows, and researchers preserving the rich tradition of academics, research, and healing. In addition to maintaining a closely integrated alliance with The George Washington University and The George Washington University Hospital (GWUH) which is separately owned and operated by Universal Health Services (UHS), the GW MFA has active referring relationships with 12 area hospitals.

The GW MFA’s leading healthcare presence in the DC metro region is complemented by a network of community-based practices in DC, Maryland, and Virginia. Given its geographic location in central NW Washington, DC, and proximity to more than 175 resident embassies, the MFA continues to evolve its international clinical outreach.