Communications and Support Specialist

Posted 2 Hours Ago
Be an Early Applicant
Hiring Remotely in United States
Remote
Senior level
Digital Media
The Role
Leads communications engineering for major live-production projects, serving as an on-site expert and client liaison. Designs, programs, maintains, and supports intercom systems across mobile units, fly-packs, studios, and facilities. Coordinates with engineering teams, manages system records, develops training materials, tracks project tasks, timelines, and budgets, and provides mobile-unit engineering support. Extensive travel is required.
Summary Generated by Built In

We’re looking for a Communications & Support Specialist to serve as a lead communications expert, engineering planner, and client liaison for major projects and productions. You’ll help design, program, maintain, and support communications systems across mobile units, fly-packs, studios, and facilities.

What You’ll Do:
  • Serve as the lead on-site communications expert for assigned client events and projects.

  • Coordinate with Comms and Engineering teams to keep facility intercom hardware, software, and system records current.

  • Partner with Engineering on the setup and programming of communications systems for new and refurbished mobile units, fly-packs, studios, and other facilities.

  • Maintain current knowledge of communications technology, equipment, hardware upgrades, and software releases.

  • Develop and update internal training materials for communications systems.

  • Provide project updates to Engineering leaders, tracking tasks, timelines, and budgets; provide mobile unit engineering support or coverage as needed.

What You’ll Need:
  • Bachelor’s degree in Broadcast Engineering, Engineering, or a related field preferred, with at least five years of industry-related project management experience.

  • Knowledge of broadcast technology, equipment, facilities, and production for major commercial and cable TV networks.

  • Strong experience with Telex intercom systems, including AZ Edit programming, RVON and OMNEO card setup, bussing, and trunking; working knowledge of Dante devices and networking.

  • Working knowledge of broadcast truck IT infrastructure and ADAM systems, including how system components interact.

  • Basic knowledge of Riedel and Clear-Com products; familiarity with wireless RF intercoms is a plus.

  • Ability to plan and manage multiple projects efficiently and cost-effectively, and to communicate professionally with clients and colleagues.

  • Valid U.S. passport and ability to travel extensively.

You might not know our name, but you’ve probably seen our work – on stage, on screen or on the field. Our technology solutions and unique Global Production Ecosystem empower content creators and rights holders to tell their stories in breakthrough ways. We’ve supported some of the world’s most watched productions and live events in sports, entertainment, concerts, festivals, film, TV and more. For over 40 years our clients have trusted us to deliver live production, live events, and virtual production solutions for them, anytime, anywhere. Put simply, we bring content to life.

Check us out at https://www.nepgroup.com/career/careers

Skills Required

  • Bachelor's degree in Broadcast Engineering, Engineering, or a related field
  • At least five years of industry-related project management experience
  • Knowledge of broadcast technology, equipment, facilities, and production for major commercial and cable TV networks
  • Strong experience with Telex intercom systems, including AZ Edit programming, RVON and OMNEO card setup, bussing, and trunking
  • Working knowledge of Dante devices and networking
  • Working knowledge of broadcast truck IT infrastructure and ADAM systems
  • Basic knowledge of Riedel and Clear-Com products
  • Familiarity with wireless RF intercoms
  • Ability to plan and manage multiple projects efficiently and cost-effectively
  • Professional communication skills with clients and colleagues
  • Valid U.S. passport
  • Ability to travel extensively

NEP Group, Inc. Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NEP Group, Inc. and has not been reviewed or approved by NEP Group, Inc..

  • Healthcare Strength — Health coverage is typically comprehensive—medical, dental, vision—with options like HSA/PPO and company‑paid life/short‑term disability referenced in company materials. Feedback suggests eligibility for U.S. staff can begin quickly and overall healthcare is viewed as solid.
  • Retirement Support — A 401(k) plan with company match is consistently highlighted, with automatic enrollment and a tiered match noted in earlier guides. This indicates structured retirement support alongside the core benefits.
  • Leave & Time Off Breadth — Paid holidays, vacation/PTO, and sick time are offered to full‑time staff, with documented accrual tiers in prior U.S. guides. Role pages and benefit overviews regularly reference these leave categories across locations.

NEP Group, Inc. Insights

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The Company
HQ: Pittsburgh, PA
3,705 Employees
Year Founded: 1986

What We Do

NEP Group is the world’s leading media technology partner for content producers of live sports, entertainment and corporate events – and even if you don’t know our name, you’ve seen our work. Our clients range from the leaders in sport, music, film and TV, to major corporate brands, agencies, and new types of content creators. From international award shows to major sporting events to global product launches to world concert tours and festivals, we power thousands of live events and broadcasts each year, reaching millions of fans and viewers around the world. Anywhere, anytime, on any platform—we help our clients make, manage and show the world their content. Come be a part of it!

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