Commercial Support Associate

About Digitize – NetOne Zambia

Digitize is an initiative by NetOne Zambia focused on delivering practical technology solutions that empower individuals, businesses, and communities. We collaborate with both public and private sector partners to bridge the gap between customers and access to essential digital devices. Through a structured application process, we work with financial institutions to assess customer affordability and repayment feasibility, making device ownership more accessible and sustainable.

Role Summary:

The Commercial Support Associate will be responsible for driving sales growth through lead generation, customer engagement, follow-ups and conversion of sales opportunities. The role requires a results-oriented individual who can consistently achieve sales targets, manage sales pipelines, maintain accurate sales records and prepare regular performance reports, with minimal supervision.

Key Responsibilities:

• Identify and generate sales leads, and convert prospects into customers.
  
• Drive sales activities to achieve assigned targets.
  
• Engage customers and conduct consistent follow-ups to secure business.
  
• Maintain accurate daily, weekly and monthly sales reports.
  
• Manage sales pipelines and ensure timely follow-up on opportunities.
  
• Utilize Microsoft Excel to track sales performance, manage data and prepare reports.
  
• Demonstrate discipline, punctuality, accountability and a proactive approach to work.
  

Minimum Qualifications and Experience:

• Diploma in Sales, Marketing, Business Development, Customer Care, Business Administration, Finance, Banking or a related field. A degree will be an added advantage.
  
• At least one (1) year of relevant sales work experience.
  
• Proven ability to sell, persuade, follow up and close sales.
  
• Proficiency in Microsoft Excel is mandatory.
  
• Good numerical, analytical and reporting skills